Momentum is building for Success in 2013
We recently announced that 2012 was a very good year for Calabrio. We were able to outpace the market…
Record calls reliably. Find them effortlessly. Anyone who talks to your customers may be recorded for compliance and insight. Learn More
Don't leave customer satisfaction and loyalty to chance. Stay on top of quality and performance with minimal time and effort. Learn More
Pinpoint trends, improve customer satisfaction and correct issues before they impact the business. Learn More
Effortless integration, easy to learn and simple for managers and supervisors to use. There's no better solution to optimize your agent resources. Learn More
Measure success beyond service levels. Discover how each interaction contributes to customer satisfaction, revenue and profitability. Learn More
Find out. Download this Free Frost and Sullivan White Paper with advice on how to manage the avalanche of complexity and still control costs. Read Now
Learn how one of America’s largest floor care manufacturers recognized a sales advantage and substantial annual savings after installing their Calabrio solution. Read Now
Calabrio’s App-Based Performance Solutions featured on the Cover of Customer Interaction Solutions July edition. Read Now
We recently announced that 2012 was a very good year for Calabrio. We were able to outpace the market... Read Now
Calabrio redefines workforce optimization (WFO) with software that is intuitive, flexible and hassle free. Calabrio ONE is the first WFO suite to draw on proven techniques of the social Web, with a truly integrated, totally unique Web 2.0-based dashboard that makes effective agent, team and performance management part of any contact center’s daily routine.
Don’t know where to start? Calabrio can help, with simple tools and flexible options that let you ease into Speech Analytics without heroic learning curves or extensive investments. Don’t let complexity stand in the way of the incredibly enlightening and time-saving benefits of speech analytics.
Calabrio...significantly easier than its more complex competition
We recently announced that 2012 was a very good year for Calabrio. We were able to outpace the market…
Calabrio ONE simplifies contact center activities and provides powerful…
Calabrio Inc. is moving from Plymouth to larger digs in the North Loop neighborhood of Minneapolis as it ramps up recruiting…
Phonetic analytics as part of big data is a theme discussed by Kristen Jacobson, Director of Marketing at …
Quality Assurance Specialist
Uses Quality Management evaluation forms to evaluate agent and team performance to target coaching and training that helps the company meet its goals. Enjoys the flexible way she can review what the agent is saying and doing in one customized window.
Supervisor, Platinum Sales Team
Hands-on manager with consistently high-performing teams. Persistently monitors team dashboards for opportunities to coach and train. Handles all team scheduling and provides back-up for evaluations – often from home.
Vice President of Customer Service
Understand how strategic the contact center is for branding, customer satisfaction and revenue generation. Uses performance management dashboards daily to correlate contact center performance metrics with the company’s bottom line.
Agent, Skilled for General Sales and Premier Accounts
Likes to track his own KPI scores to keep on his performance target. Expert multi-tasker. Frequently called on by team members for advice on tricky transactions.
Workforce Management Specialist
Takes pride in precisely mapping the right number of agents with the right skills to meet dynamic customer service demands. Monitors dashboards and makes smooth changes to adjust for the unexpected.