Introducing Calabrio ONE, a totally unique, truly integrated contact center suite that lets you personalize the way you interact with customers and manage performance. Easy to use, quick to install, simple to support, Calabrio ONE makes everyone in your contact center - agents, supervisors, managers, IT staff - more productive. One more reason why at Calabrio, there's no end to better.
CALABRIO ONE SUITE
Calabrio One redefines workforce optimization, allowing contact centers to personalize and optimize the Web-based workspace of each type of user. Contact center workers are more efficient and effective. Customers are better served.
MONITORING AND RECORDING
Don't leave customer satisfaction and loyalty to chance. Calabrio provides the right tools for time-conscious contact centers to record and monitor interactions - and nurture quality and performance. More reliable recording options for critical enterprise applications, too.
WORKFORCE MANAGEMENT
Effortless integration. Easy to learn. Simple for managers and supervisors to use. There's no better solution than Calabrio Workforce Management to optimize your agent resources.
SPEECH ANALYTICS
Don't know where to start? Calabrio can help...with tools and flexible options so you can ease into the business benefits of Speech Analytics - without heroic learning curves or extensive investments.
PERFORMANCE MANAGEMENT
From real-time reports and alerts to historical dashboards to comprehensive performance management solutions, Calabrio offers a right-sized solution for your organization to measure contact center performance and improve your business.
Next Event
August 2-4 - Visit Calabrio at SpeechTek 2010 in New York, NY - Booth 510Click here for more events
Calabrio in the News
July 11, 2010 - When you call, they're listening. Article in the Minneapolis Star Tribune
Featured Case Study
Calabrio Call Recording and Quality Management helped a large floor care manufacturer recognize substantial savings.