Welcome to a new conversation about people and companies being empowered by Workforce Optimization and Analytics. A conversation based on human-centered solutions and accelerating business performance. A conversation that liberates contact centers from stagnation. That stands against the status quo. A conversation that takes place at the forefront of change and innovation. In that spirit, you will notice a change in our brand identity and website. Welcome to the new Calabrio.

Workforce optimization solutions
that fit—not fight—human needs.
It’s time to change the conversation.
Zero tolerance for complexity.
Freedom comes from simplicity.
It’s time to change the conversation.
Insight shouldn’t discriminate.
Analytics for everyone.
It’s time to change the conversation.
Get ready to accelerate performance.
Get ready for what’s next.
Welcome to the new conversation.

Contact centers are where real people have real conversations that have real impact. It’s the place where brands are built or broken, where customer relationships flourish or flounder. Speed is critical. Calabrio gives you the power of a single integrated solution for call recording, quality assurance, workforce management and analytics. Built for people. Powered by smarter, more intuitive technology. It’s the new way to think about optimization.

Some of our customers:

Customer Story

Beverage Manufacturer

Sharing insights and opportunities from interaction analysis enterprise-wide.