Calabrio ONE – Supervisor Role

Great supervisors stay on top of key metrics to mentor, coach, and train agents to be top performers.  But with all the tasks the average supervisor must handle, there simply aren’t enough hours in the day. In this demo we’ll show you how Calabrio ONE helps front-line supervisors make the most of their valuable time – providing clear access to call quality monitoring metrics they care about and allowing more time to actually help agents improve performance.


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