Can Your Center Keep Up With the Changes?

Contact centers have always been dynamic, metrics-driven operations, but never before has there been such a demand to be flexible and respond to change in order to excel. The explosion of communication channels, unpredictability of social media, complexity of customer preference, shifting workforce expectations and an increasingly mobile society all combine to make contact center optimization a daunting task.

In this Frost and Sullivan demonstration by Calabrio, Inc., you’ll learn how to empower your agents, speak your customers’ language, and manage your contact center smarter—not harder.  The contact center now has multiple channels of customer communication to organize.  Find out how speech analytics software can make sense out of the chaos and provide centers with valuable information, and provide agents, supervisors and executives with personalized performance dashboards that promote transparency and efficiency.

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