Be ready for what’s next.
Accelerating performance at all levels.

More human human interactions.

Contact centers are where real people have real conversations that have real impact. It’s where relationships flourish or flounder based on whether the voice of the customer can be heard. Calabrio frees the voice of the customer in today’s multi-channel contact center for better, faster decision-making at all levels of the organization, driving strategic value enterprise-wide. Our integrated software suite, Calabrio ONE, sets the standard for workforce optimization (WFO) based on one simple fact. It’s designed for people – for the way real people work, solve problems and share knowledge. Human interactions are now more human.

Guiding principles

Human-centered.

All too often technology companies forget about people. We don’t. Our core belief is the best software revolves around the needs of the people who use it, not the companies that make it. Everything flows from there. Freedom. Acceleration. Innovation.

Executive Team

Visionary listeners.

The Calabrio executive team brings decades of customer service insight to product and service innovation. And yet, this is a team that listens and instills that attitude throughout Calabrio. Two thirds of all product enhancements are based on input from users. Meet the team changing WFO forever.

History

Twenty years of innovation.

Our journey of innovation started in the mid-1990’s. Innovation fuels more innovation, and as our team has grown, the driving force behind Calabrio has remained constant. Reveal the voice of the customer. Unlock business intelligence. People first. Always.

Media Center

News, articles, more.

There’s a lot going on at Calabrio, and here’s where you can stay current. Did you know that Gartner has positioned Calabrio for two years as the only Visionary in the Magic Quadrant for Contact Center Workforce Optimization? Or that more than 400 organizations switched to Calabrio in 2013? Learn more about Calabrio now.

Careers

Innovators all.

Our team isn’t satisfied with the status quo. They’re proud to earn the title “disruptive.” Fast. Skilled. Collaborative. These are people who never forget we’re in the people business. Technology for technology’s sake doesn’t fly at Calabrio. Sound like your kind of place? We’re growing. Life is good. Get to know us.

Partners

A Dynamic Network

Calabrio is a member of the Cisco Developer Network (CDN) and a gold member of the Avaya DevConnect program. We work with a wide range of resellers, technology partners and software partners to meet the unique needs of our customers and provide tailored solutions. Learn more about our partner network.

Corporate Responsibility

A culture of giving.

Calabrio takes a people first approach in everything we do, from product innovation to our end-to-end services. We extend this philosophy to our workplace and the community as a whole, dedicating time, financial support and energy throughout the year. Find out more about key initiatives.