Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS Integration of WFO and CCaaS Optimize Agent and Operational Efficiency for An Effortless Customer Experience AUSTIN, Texas – May 10, 2017 – Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, and Calabrio, a leading provider of […]
CALABRIO ACQUIRES SYMMETRICS TO DELIVER NEXT-GENERATION DATA ORCHESTRATION AND VISUAL REPORTING Company establishes Vancouver-based Center of Excellence for Customer and Employee Engagement MINNEAPOLIS – April 4, 2017 – Calabrio, a leading provider of customer engagement and analytics software, today announced it has acquired Symmetrics, the Vancouver, Canada-based provider of business intelligence solutions that bring together […]
CALABRIO HIRES CHIEF FINANCIAL OFFICER TO SUPPORT HYPERGROWTH Jenny Kray brings expertise in scaling global financial infrastructure for enterprise software and SaaS companies MINNEAPOLIS – March 13, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has hired veteran finance executive Jenny Kray to serve as Chief Financial Officer (CFO). Kray will […]
As millennials come to age into the workplace, they are also coming to age as the largest buying group in the coveted 18-35 age range since the baby boomers in 1965. However, with the ever-changing technology options available, brands need to take heed to the way millennials think, act and buy. Brand loyalty isn’t gone, it has just dramatically changed. Read more from CustomerThink here
Serenova, contact center-as-a-service (CCaaS) provider, and Calabrio, a provider of customer engagement and analytics software, today announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimization (WFO) software. The deal also tightly integrates Serenova’s CxEngage contact center platform with the Calabrio ONE WFO suite, including call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics offerings. Read more from Smart Customer Service Magazine here.
Amazon has a reputation for not only delivering excellent customer service but also continually innovating to make the experience better and easier for customers. Now, following Amazon Web Service’s late March release of Amazon Connect, a suite of cloud-based contact center services, companies can quite literally borrow a page from Amazon’s playbook. Read more from Destination CRM here.
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