Media Center

Press Releases

  • Product Innovation, Customer Growth and Market Leadership Drive Calabrio Success in 2016

    2/2/17

    MINNEAPOLIS – February 2, 2017 –  Calabrio, a leading provider of customer engagement and analytics software, closed 2016 with remarkable company growth, continued market leadership and the launch of its new Calabrio ONE cloud platform–in its mission to revolutionize the industry with modern, easy-to-use, cloud-based software that transforms the agent and customer experience. “2016 saw […]

  • CALABRIO NAMED A VISIONARY IN GARTNER’S MAGIC QUADRANT FOR WORKFORCE ENGAGEMENT MANAGEMENT

    1/23/17

    Company recognized for completeness of vision and ability to execute MINNEAPOLIS – January 23, 2017 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and […]

  • CALABRIO LAUNCHES PLATFORM FOR THE MODERN MULTICHANNEL CONTACT CENTER

    10/10/16

    Calabrio ONE architecture modernizes contact centers via unified workforce optimization suite and consistent user experience across cloud and on-premises environments MINNEAPOLIS – October 10, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce optimization […]

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Press Coverage

  • Andrew Molacek Talks Workforce Optimization

    For those of us in the contact center industry we have always known that contact centers are where real people have real conversations that have real impact. Brand reputation can be saved, squandered or skyrocket as a result of a contact center interaction. And workforce optimization could help you make more positive outcomes. Read more from Customer Think here.

  • Gartner Grants Calabrio Visionary Status

    The contact center is in the midst of a rebirth. The advent of today’s omnichannel world is serving as impetus for transformation, with a key cog in this shift being workforce optimization. While we know the customer comes first, customer service agents play a pivotal role in the provision of satisfaction. The burgeoning arena of workforce engagement management brings the agent into focus by improving engagement. Remember, an engaged agent is far more likely to be a happy agent, which results in happy customers. Read more from TMCnet.

  • New year, new resolutions: 4 brand strategies to boost customer satisfaction in 2017

    Successful brands are always evaluating plans to build customer loyalty, analyzing what is and is not resonating with customers, then driving those insights back into their business. This time of year, many brands are making New Year’s resolutions, starting with evaluating and solidifying 2017 customer strategies to reach revenue and profitability goals. Read more from Retail Customer Experience here.

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