Media Center

Press Releases

  • CALABRIO LAUNCHES PLATFORM FOR THE MODERN MULTICHANNEL CONTACT CENTER

    10/10/16

    Calabrio ONE architecture modernizes contact centers via unified workforce optimization suite and consistent user experience across cloud and on-premises environments MINNEAPOLIS – October 10, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced its Calabrio ONE multitenant cloud platform, providing omnichannel contact centers with the freedom to deploy workforce optimization […]

  • CONTINUING A YEAR OF GROWTH AND INDUSTRY LEADERSHIP, CALABRIO HOSTS ANNUAL USER CONFERENCE

    9/13/16

    Calabrio Customer Connect 2016 to focus on catalyzing growth through customer-centric strategies MINNEAPOLIS – September 13, 2016 — Calabrio, a leading provider of customer engagement and analytics software, will bring together contact center and customer engagement professionals for the sixth annual Calabrio Customer Connect in Minneapolis, October 9-12, 2016. The event caps off a year […]

  • Calabrio Named a Leader in Workforce Optimization Suites by Independent Research Firm

    9/1/16

    Calabrio earns top scores possible in interaction recording, performance management and customer satisfaction MINNEAPOLIS – September 1, 2016 – Calabrio, a leading provider of customer engagement and analytics software, today announced it was named a Leader by Forrester Research, Inc. in “The Forrester Wave™: Workforce Optimization Suites, Q3 2016” report. Calabrio’s customer-friendly model is recommended for […]

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Press Coverage

  • Unlocking Customer Sentiment Through Speech Analytics

    Brands have conversations with customers every single day, but many are missing out on critical information that is hidden within these conversations. Every single word in a conversation with a customer holds meaning, but some words mean more than others and those are the words that companies must analyze to better understand sentiment and predict customer behavior. Speech analytics can help brands do both, but to uncover a customer’s true sentiment, a company must understand contextual versus functional words. Read more from Data Informed.

  • Calabrio: Digitally Transforming Contact Centers

    Calabrio offers customer engagement management and workforce optimization software that helps enterprises bring their call centers in line with their digital transformation initiatives. Read more.

  • Genesys Purchases Interactive Intelligence, KKR Buys Calabrio

    Last month in this space I talked about how it had been a busy few months for acquisitions in the customer experience arena. Since then we’ve seen even more M&A. Read more from TMC Net here.

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Customer Experience Update