News
Calabrio Advanced Recording Applications Selected for Cisco’s SolutionsPlus Program
03/22/2012
Program makes it easier for Cisco enterprise and contact center…
Calabrio Achieves Record Software Revenue Growth in 2011
03/06/2012
Calabrio, Inc., a leading provider of contact center workforce optimization (WFO) software, today announced that sales of its WFO…
Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents
01/12/2012
MINNEAPOLIS— January 12, 2012 – Calabrio, Inc., a leading provider …
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Driving Performance with Technology to Engage and Train the Agent
Managers in any field must understand how to engage, train and motivate their employees effectively…
Contact Centers – Break the Chains
Last year, I wrote an article entitled Can the Contact Center Go Mobile? The reaction was certainly mixed between those who…
Case in Brief: Multichannel Data Enables One-to-One Customer Experiences
After getting a more holistic picture of its members, the AAA Western…
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Understanding the Nuances of the Next Generation Contact Center Workforce
In this podcast, Kristen Jacobsen of Calabrio discusses…
The Basics of Web 2.0 in the Contact Center
In this podcast, Paul Stockford of Saddletree Research talks to Kristen Jacobsen, Director of Marketing at Calabrio, about the Web 2.0 framework in the contact center. More than just social media applications, Web 2.0 will revolutionize contact center applications in the future.
Calabrio and CRMXchange Series – Podcast 1
Justifying Speech Analytics One Step at a Time
In this podcast, we’ll talk about ways to use speech analytics to make quality monitoring and coaching more targeted and useful, as well as ways to identify important customer trends in a simple, practical way by viewing calls you may otherwise have overlooked in the quality process.