Calabrio ONE simplifies contact center activities and provides powerful…
Calabrio has moved to downtown Minneapolis.
Calabrio Advances Workforce Management Capabilities to Bolster Forecast Accuracy and Intraday Management
Continued WFM enhancements tackle ease of use and…See all news
Calabrio Inc. is moving from Plymouth to larger digs in the North Loop neighborhood of Minneapolis as it ramps up recruiting…
Calabrio is helping these centers understand the massive amounts of data…
This past summer, 90 Calabrio, Inc. staff came together to assemble…See all articles
Phonetic analytics as part of big data is a theme discussed by Kristen Jacobson, Director of Marketing at Calabrio at Enterprise Connect 2013. Phonetic analytics can be used to analyze words and phrases to ensure that the agent scripts are followed, compliance is adhered to, and excellent agent/customer conversations can be used to improve the entire agent team. Listen to the podcast here.
In this podcast VP of Product and Marketing Matt Matsui joins Paul Stockford of Saddletree Research to discuss the notion of simplexity and its affect on things as diverse as television remote controls and mobile phones. They also visit why simplexity has suddenly become such a hot topic and why it applies directly to today’s contact center. This podcast promises to get you up-to-speed on the theory of simplexity in less than 15 minutes!
In this podcast, Kristen Jacobsen of Calabrio discusses…See all podcasts