News
Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents
01/12/2012
MINNEAPOLIS— January 12, 2012 – Calabrio, Inc., a leading provider …
Calabrio Receives a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
12/29/2011
TMC has named Calabrio ONE a recipient of a 2011 IP Contact Center…
Calabrio Receives Communications Solutions Product of the Year Award
12/13/2011
Calabrio ONE Recognized for Outstanding Innovation
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Contact Centers – Break the Chains
Last year, I wrote an article entitled Can the Contact Center Go Mobile? The reaction was certainly mixed between those who…
Case in Brief: Multichannel Data Enables One-to-One Customer Experiences
After getting a more holistic picture of its members, the AAA Western…
How AAA Regional Office Routes Members to Effective Customer Service
A new member service infrastructure connects the organization’s…
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Understanding the Nuances of the Next Generation Contact Center Workforce
In this podcast, Kristen Jacobsen of Calabrio discusses…
The Basics of Web 2.0 in the Contact Center
In this podcast, Paul Stockford of Saddletree Research talks to Kristen Jacobsen, Director of Marketing at Calabrio, about the Web 2.0 framework in the contact center. More than just social media applications, Web 2.0 will revolutionize contact center applications in the future.
Calabrio and CRMXchange Series – Podcast 1
Justifying Speech Analytics One Step at a Time
In this podcast, we’ll talk about ways to use speech analytics to make quality monitoring and coaching more targeted and useful, as well as ways to identify important customer trends in a simple, practical way by viewing calls you may otherwise have overlooked in the quality process.