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  • Calabrio Announces Desktop Analytics

    Doug Green, Publisher of Telecom Reseller, speaks with Kristen Jacobsen, Director of Marketing, about who Calabrio is, what their products do, integration with Cisco, and the new Desktop Analytics product. Calabrio Analytics products help contact centers discover opportunities to improve and grow their business by increasing revenue, optimizing efficiency, and improving customer satisfaction. Listen to the podcast here.

  • Phonetic Analytics, Big Data, and Calabrio

    Phonetic analytics as part of big data is a theme discussed by Kristen Jacobson, Director of Marketing at Calabrio at Enterprise Connect 2013. Phonetic analytics can be used to analyze words and phrases to ensure that the agent scripts are followed, compliance is adhered to, and excellent agent/customer conversations can be used to improve the entire agent team. Listen to the podcast here.

  • Simplexity: The Essence of the Contact Center

    In this podcast VP of Product and Marketing Matt Matsui joins Paul Stockford of Saddletree Research to discuss the notion of simplexity and its affect on things as diverse as television remote controls and mobile phones. They also visit why simplexity has suddenly become such a hot topic and why it applies directly to today’s contact center. This podcast promises to get you up-to-speed on the theory of simplexity in less than 15 minutes!

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