Enterprise SaaS marketing veteran Rebecca Martin to lead company’s continued growth in customer engagement and analytics MINNEAPOLIS – May 4, 2016 — Calabrio, a leading provider of customer engagement and analytics software, has hired experienced SaaS and B2B marketing executive, Rebecca Martin, to serve as vice president of marketing. Martin will report to Calabrio CEO, […]
Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Strategic Products and Services (SPS), a leading Unified Communications System Integrator and managed services provider, today announced a partnership that will bring industry-leading customer engagement software to new markets. SPS helps clients across the world assess, plan and optimize contact center […]
Advanced analytics solution provides a faster, easier way to gain insights around customer experience. MINNEAPOLIS, MN, and FRANKLIN, MA – March 1, 2016 — Calabrio, a customer engagement software company that provides analytic insights to catalyze growth, and Interactions, a leader in speech and natural language technology for customer care, today announced a partnership that […]
Calabrio is among a growing number of companies that believes information can be delivered in real time and in a manner that is very easy to use, and a pleasure to consume.
Workforce Management (WFM) applications have a come a long way since their introduction to the industry in the late 1970s. A new generation of compelling software has entered the market with a renewed focus on a more intuitive user experience.
When Voice over Internet Protocol (VoIP) was first introduced over a decade ago, vendors and industry analysts predicted significant transformation, from the technology to the business benefits in customer service and performance throughout the enterprise. Those predictions have proven true as the introduction of VoIP has crumbled contact center walls.
Calabrio is moving ahead in the business of customer data by collecting and digesting clients’ call center statistics. As consumers’ lives become more and more focused on their phones, laptops and tablets, companies are looking for new ways to use the information from those machines to understand them. Read the full article on StarTribune.com >
The “smart” technology that revolutionized our cell phones is finding its way into just about everything: medical devices, baby monitors, smoke detectors, thermostats, running shoes, even cows. Yes, cows: A company in the Netherlands has developed a sensor that attaches to a cow’s ear, monitors its vital signs, and reports back to the farmer via email or text.
The pace at which technology marches forward is incredible. The researchers at Gartner estimate that nearly 12.5 billion devices are connected to the Web. By 2020 the number of connected “things” is expected to rise to 30 billion, and devices will outnumber people on the Internet. Should we be worried?… >
Most executives already know that collecting and analyzing data is central to making operations efficient. Without that analysis, they risk missing out on valuable insights that can drive a company towards profitability. As the right technology is put in place, executives are able to glean previously unknown insights. However, organizations may soon have additional help.
As executives struggle with business FOMO (fear of missing out) on where to gain the next level of analysis and insight, the rise of artificial intelligence and, subsequent machine learning, may help put those fears to rest. These capabilities are becoming an even greater reality, and they will completely change the data game. Through pattern recognition and predictive analytics, self-updating tools may soon allow executives to offload some of their FOMO onto machines – and reap even greater results. Want to know where machines fit in your data game? Read on. >
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