News
Calabrio Workforce Optimization Suite Enhances collab9 Cloud-based Communications Solution
04/29/2013
Calabrio ONE simplifies contact center activities and provides powerful…
Media Alert – Calabrio Makes the Move to Downtown Minneapolis
04/19/2013
Calabrio has moved to downtown Minneapolis.
Calabrio Advances Workforce Management Capabilities to Bolster Forecast Accuracy and Intraday Management
03/13/2013
Continued WFM enhancements tackle ease of use and…
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Calabrio is Moving Downtown!
Calabrio Inc. is moving from Plymouth to larger digs in the North Loop neighborhood of Minneapolis as it ramps up recruiting…
Calabrio Helps Call Centers Understand Big Data
Calabrio is helping these centers understand the massive amounts of data…
Calabrio, Inc. Donates Kids’ Bikes to Twin Cities Habitat for Humanity Partner Families
This past summer, 90 Calabrio, Inc. staff came together to assemble…
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Phonetic Analytics, Big Data, and Calabrio
Phonetic analytics as part of big data is a theme discussed by Kristen Jacobson, Director of Marketing at Calabrio at Enterprise Connect 2013. Phonetic analytics can be used to analyze words and phrases to ensure that the agent scripts are followed, compliance is adhered to, and excellent agent/customer conversations can be used to improve the entire agent team. Listen to the podcast here.
Simplexity: The Essence of the Contact Center
In this podcast VP of Product and Marketing Matt Matsui joins Paul Stockford of Saddletree Research to discuss the notion of simplexity and its affect on things as diverse as television remote controls and mobile phones. They also visit why simplexity has suddenly become such a hot topic and why it applies directly to today’s contact center. This podcast promises to get you up-to-speed on the theory of simplexity in less than 15 minutes!
Understanding the Nuances of the Next Generation Contact Center Workforce
In this podcast, Kristen Jacobsen of Calabrio discusses…
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