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Press Releases

  • Calabrio strengthens global presence in Asia Pacific (APAC) with new regional office in Singapore


    Experienced WFO Executive Peter Farnsworth named Regional Director MINNEAPOLIS—Jan. 23, 2015–Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has formalized its involvement in Asia Pacific with a new regional office in Sun Tech City, Singapore under the leadership of new Calabrio Regional Director Peter Farnsworth. The move strengthens Calabrio’s investment Read More…

  • Calabrio named a “Hot Vendor” by Ventana Research


    2015 Value Index for Workforce Optimization provides in-depth, research-based vendor and product evaluations of workforce optimization software   MINNEAPOLIS—January 8, 2014—Calabrio has been named a Hot Vendor based on providing “highest value” as part of a new quantified, research-based index from Ventana Research, which evaluates technology vendors and products for workforce optimization software. The Value Read More…

  • Calabrio Receives 2015 CUSTOMER Magazine Product of the Year Award


    Calabrio ONE Honored for Exceptional Innovation MINNEAPOLIS—January 6, 2015—Calabrio ONE has been named a 2015 CUSTOMER Product of the Year award winner by TMC, a global, integrated media company. The 17th Annual Product of the Year Award winners will be published in the January/February 2015 issue of CUSTOMER magazine. “On behalf of both TMC and Read More…

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  • Calabrio Announces Desktop Analytics

    Doug Green, Publisher of Telecom Reseller, speaks with Kristen Jacobsen, Director of Marketing, about who Calabrio is, what their products do, integration with Cisco, and the new Desktop Analytics product. Calabrio Analytics products help contact centers discover opportunities to improve and grow their business by increasing revenue, optimizing efficiency, and improving customer satisfaction. Listen to the podcast here.

  • Phonetic Analytics, Big Data, and Calabrio

    Phonetic analytics as part of big data is a theme discussed by Kristen Jacobson, Director of Marketing at Calabrio at Enterprise Connect 2013. Phonetic analytics can be used to analyze words and phrases to ensure that the agent scripts are followed, compliance is adhered to, and excellent agent/customer conversations can be used to improve the entire agent team. Listen to the podcast here.

  • Simplexity: The Essence of the Contact Center

    In this podcast VP of Product and Marketing Matt Matsui joins Paul Stockford of Saddletree Research to discuss the notion of simplexity and its affect on things as diverse as television remote controls and mobile phones. They also visit why simplexity has suddenly become such a hot topic and why it applies directly to today’s contact center. This podcast promises to get you up-to-speed on the theory of simplexity in less than 15 minutes!

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