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Nov 7

Calabrio won the Stevie for its Calabrio ONE® speech analytics solution.  In ...

Oct 17

Calabrio customers have been truly integral to how far we’ve come in ...


Calabrio Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award


The addition of Desktop Analytics to the powerful Calabrio ONE arsenal…

Calabrio ONE Now Available through Avaya DevConnect Select Product Program


Calabrio’s innovative software that simplifies workforce optimization…

Calabrio Positioned as Visionary in Gartner’s Magic Quadrant for Workforce Optimization


Calabrio, Inc., a leading provider of contact center…

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Looking Back on Enterprise Connect 2014

Another Enterprise Connect is in the books. This year’s event was marked by large crowds…

Speech Analytics Keeps Green Mountain Coffee Grinding

Founded in 1981 as a small cafe in Waitsfield, VT, Green Mountain Coffee Roasters has grown…

Are You Ready for 2020?

In the Contact Center of 2020, the data is bigger, the connections are greater and machines are more powerful than ever…

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Calabrio Announces Desktop Analytics

Doug Green, Publisher of Telecom Reseller, speaks with Kristen Jacobsen, Director of Marketing, about who Calabrio is, what their products do, integration with Cisco, and the new Desktop Analytics product. Calabrio Analytics products help contact centers discover opportunities to improve and grow their business by increasing revenue, optimizing efficiency, and improving customer satisfaction. Listen to the podcast here.

Phonetic Analytics, Big Data, and Calabrio

Phonetic analytics as part of big data is a theme discussed by Kristen Jacobson, Director of Marketing at Calabrio at Enterprise Connect 2013. Phonetic analytics can be used to analyze words and phrases to ensure that the agent scripts are followed, compliance is adhered to, and excellent agent/customer conversations can be used to improve the entire agent team. Listen to the podcast here.

Simplexity: The Essence of the Contact Center

In this podcast VP of Product and Marketing Matt Matsui joins Paul Stockford of Saddletree Research to discuss the  notion of simplexity and its affect on things as diverse as television  remote controls and mobile phones.  They also visit why simplexity  has suddenly become such a hot topic and why it applies directly to  today’s contact center.  This podcast promises to get you up-to-speed on  the theory of simplexity in less than 15 minutes!

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