CALABRIO HIRES CHIEF FINANCIAL OFFICER TO SUPPORT HYPERGROWTH Jenny Kray brings expertise in scaling global financial infrastructure for enterprise software and SaaS companies MINNEAPOLIS – March 13, 2017 — Calabrio, a leading provider of customer engagement and analytics software, has hired veteran finance executive Jenny Kray to serve as Chief Financial Officer (CFO). Kray will […]
MINNEAPOLIS – February 2, 2017 – Calabrio, a leading provider of customer engagement and analytics software, closed 2016 with remarkable company growth, continued market leadership and the launch of its new Calabrio ONE cloud platform–in its mission to revolutionize the industry with modern, easy-to-use, cloud-based software that transforms the agent and customer experience. “2016 saw […]
Company recognized for completeness of vision and ability to execute MINNEAPOLIS – January 23, 2017 — Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and […]
Today’s workforce is transient—the days of a job for life are long gone. That isn’t a bad thing; we learn new skills and different approaches from every place we work. Similarly, bringing in fresh talent to a business keeps us all on our toes and makes us look at things a little differently. Read more from eConnect Call Centre Summit here.
The International Customer Management Institute (ICMI) today announced the finalists of its annual Global Contact Center Awards. The ICMI Global Contact Center Awards program is dedicated to recognizing companies and individuals that honor leadership, vision, innovation and strategic accomplishments within the customer service industry. Read more here.
Nobody likes a Monday morning quarterback. He’s the guy who always knows exactly how to run a play to score a touchdown…the day after the game. As much as the postgame know-it-all gets under everyone’s skin, many brands are Monday morning quarterbacking with one of their biggest assets: their customers. In this article Matt Matsui shares how analytics and topic modeling can advance your brand. Read more from Datanami here.
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