News
Calabrio Workforce Optimization Suite Enhances collab9 Cloud-based Communications Solution
04/29/2013
Calabrio ONE simplifies contact center activities and provides powerful…
Media Alert – Calabrio Makes the Move to Downtown Minneapolis
04/19/2013
Calabrio has moved to downtown Minneapolis.
Calabrio Advances Workforce Management Capabilities to Bolster Forecast Accuracy and Intraday Management
03/13/2013
Continued WFM enhancements tackle ease of use and…
Calabrio Unveils Innovative Financing Program
02/28/2013
Provides flexible purchasing options and broadens ease-of-ownership for Calabrio customers…
Calabrio Ramps as Market Milestones Demonstrate Significant Growth in Contact Center Workforce Optimization and Analytics
01/31/2013
Calabrio Builds Team for High-Growth with New Vice Presidents in Marketing and Sales
01/31/2013
Matt Matsui and Dale Bastian bring extensive experience…
Calabrio to Address Big Data in the Contact Center at ITEXPO Miami 2013
01/28/2013
Calabrio president and CEO to share contact center analytics…
Calabrio Triples Recording Efficiency to Attack TCO for Compliance, Quality and Speech Analytics Solutions
01/17/2013
Enhancements further simplify reliability, scalability and support…
Calabrio Receives 2012 INTERNET TELEPHONY Product of the Year Award
12/17/2012
Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award…
Calabrio Achieves Visionary Position in Gartner’s Magic Quadrant for Workforce Optimization
11/14/2012
Calabrio recognized for ability to execute and completeness…
Calabrio Achieves Prestigious ISO 27001 Certification to Protect Private and Valuable Customer Data
10/18/2012
Calabrio commits to high standards to ensure customers…
Calabrio Receives 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
10/10/2012
Calabrio announced today that TMC, a global, integrated media company, has …
Calabrio Named Finalist for 2012 Golden Bridge Awards for Best Information Technology Software
09/28/2012
Calabrio ONE® recognized by coveted awards program for…
Calabrio User Group Grows by 200% and Gathers for ONE Hot Event
09/10/2012
Calabrio’s expanding User Group attends Conference…
Calabrio Receives 2012 Speech Technology Excellence Award
08/12/2012
Calabrio Speech Analytics Honored for Making Speech Analytics More Accessible…
Calabrio Delivers the Power of Web 2.0 Speech Analytics to Workforce Optimization
07/17/2012
Calabrio’s integrated product transforms call recordings…
Calabrio Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine
05/10/2012
Calabrio ONE Honored for Helping Clients Improve Customer Relations…
Calabrio Receives 2011 Communications Solutions Product of the Year Award
04/03/2012
Calabrio ONE Recognized for Exceptional Innovation
Calabrio Advanced Recording Applications Selected for Cisco’s SolutionsPlus Program
03/22/2012
Program makes it easier for Cisco enterprise and contact center…
Calabrio Achieves Record Software Revenue Growth in 2011
03/06/2012
Calabrio, Inc., a leading provider of contact center workforce optimization (WFO) software, today announced that sales of its WFO…
Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents
01/12/2012
MINNEAPOLIS— January 12, 2012 – Calabrio, Inc., a leading provider …
Calabrio Receives a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
12/29/2011
TMC has named Calabrio ONE a recipient of a 2011 IP Contact Center…
Calabrio Receives Communications Solutions Product of the Year Award
12/13/2011
Calabrio ONE Recognized for Outstanding Innovation
Calabrio Wins Software Award at the 2011 Teknes
11/21/2011
Calabrio recognized as Minnesota technology innovator with Calabrio ONE® Application Suite
Calabrio Establishes Formal Workforce Optimization User Group
10/28/2011
Calabrio User Group Summit to be held November 7 – 9, 2011…
Calabrio Releases New Call Recording and Quality Management Versions to Support Cisco MediaSense
10/19/2011
Integration strengthens enterprise-level compliance review, quality…
Calabrio Appoints New Vice President of Development
07/12/2011
MINNEAPOLIS, Minn. – Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today that Brian …
Calabrio’s Workforce Optimization Suite Breaks New Ground with Personalized Widget-Based Dashboards and a Streamlined User Experience
02/22/2011
Web 2.0-based software suite designed to deliver better results with less time, money and effort MINNEAPOLIS, Minn. - Calabrio, …
Calabrio Closes 2010 with Record Growth and Unmatched Customer Support Metrics
02/15/2011
Adds Several Key Customer Sales as it Hits 780,000 Deployed Seats MINNEAPOLIS, Minn. Calabrio, Inc., a leading provider …
Calabrio Call Recording and Quality Management Software Now Compliant with Avaya Aura®
12/14/2010
Full Calabrio Software Suite Available to Avaya Customers MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact …
Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics
11/10/2010
MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center management and customer interaction software, announced that …
Calabrio Workforce Management Now Compliant with Avaya NES
08/31/2010
Allows contact centers to easily balance excellent service with improved efficiency and lower human capital costs MINNEAPOLIS, Minn. …
Calabrio Unveils Industry’s First Software-based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando
03/22/2010
Also New Calabrio Speech Analytics Identifies Customer Service Issues, Detects Trends, Improves Agent Performance ORLANDO, Fla., – Calabrio, …
Calabrio Announces Call Recording Export Software for Archiving and Speech Analytics
02/22/2010
Software Eases Users into Benefits of Speech Analytics Technology MINNEAPOLIS, MN, – Calabrio, Inc., a leading provider of …
Calabrio Names Brett Theisen as Vice President of Sales and Expands Sales Organization
01/13/2010
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today …
New Calabrio Application Enables On-demand Recording Controls for All Types of Users
10/27/2009
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today …
Calabrio Announces a Performance Management Model that Allows Customers to Choose from Reporting and Analytics Tools to Fit Their Business Needs
06/29/2009
Also Announces Integrations with Three Key Partners MINNEAPOLIS, MN., June 29, 2009 – Calabrio, Inc., a leading provider …
Calabrio Announces Comprehensive New Training Program for End Users
06/29/2009
Kim Kraska Joins Organization to Lead New Calabrio Learning Center MINNEAPOLIS, MN., June 29, 2009 – Calabrio, Inc., …
Calabrio Names Tom Goodmanson CEO, Paul Lidsky Takes CEO Position At Datalink
06/21/2009
MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service
03/03/2009
MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance
10/01/2008
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio, Inc. Solution Now Rated “Avaya Compliant”
09/03/2008
Calabrio Workforce Management application is compatible with key Avaya contact center solutions Helps contact centers balance excellent …
Canada-based TELUS Signs Reseller Agreement for Calabrio Workforce Optimization Products
08/06/2008
MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Welcomes INX Inc. to its Reseller Program
07/22/2008
MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite
03/17/2008
Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications MINNEAPOLIS, MN., – Calabrio, …
Calabrio Signs Reseller Agreement with ABS Technology Architects
03/17/2008
Reseller Program Momentum is Growing with Twelve Partners Signed MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of …
eLoyalty Signs Agreement to Resell Calabrio Software
03/04/2008
MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Adds Nexus IS to its Growing Network of Resellers
02/12/2008
MINNEAPOLIS, MN, – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Signs CDW Berbee as a Reseller
01/22/2008
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Workforce Management (WFM) Practices Study set to overcome 41% Dissatisfied. Customer Relationship Metrics, SWPP, and Calabrio work to improve WFM industry.
01/17/2008
STERLING VIRGINIA – Customer Relationship Metrics, L.C., a leader in contact center industry research, announced today that it …
Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer
01/14/2008
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
France-based Activeo Becomes a Reseller of Calabrio Workforce Optimization Products
12/18/2007
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Secures $8 Million in Series B Funding
11/27/2007
MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Announces New Releases of its Workforce Optimization Products
10/30/2007
Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, Minn. – October 30, 2007 – Calabrio, …
Calabrio to Spin Off from Spanlink as a Separate Company
10/16/2007
Minneapolis, Minn. – October 16, 2007– Spanlink Communications today announced it intends to spin off its Calabrio Software …
Calabrio Software Receives “Positive” Rating in Leading Analyst Firm’s 2007 Contact Center Workforce Management MarketScope Report
08/21/2007
Minneapolis, MN., August 21, 2007– Calabrio Software, a leading provider of workforce optimization and unified contact center desktop …
Esurance Deploys Calabrio™ Quality Management to Support Rapid Growth and Team Virtualization
07/23/2007
Minneapolis, MN – July 23, 2007 – Calabrio Software, a leading provider of workforce optimization and unified contact …
Calabrio Software Receives 2006 Product of the Year Award from Communications Solutions.
05/29/2007
MINNEAPOLIS, MN. –May 29, 2007– Calabrio Software, a division of Spanlink Communications and a leading provider of customer …
Calabrio Software Names Vice President of Product Engineering.
03/26/2007
Minneapolis, MN – March 26, 2007 – Calabrio Software, a division of Spanlink Communications and a leading provider …
Calabrio Software Wins 2006 Product of the Year Award
03/21/2007
MINNEAPOLIS, MN – March 21, 2007 – Calabrio Software, a division of Spanlink Communications and a leading provider …
Calabrio Software Broadens Contact Center Portfolio with Business Intelligence Software
03/05/2007
Minneapolis, MN and Orlando, FL – March 5, 2007 – Calabrio Software, a leading provider of workforce optimization …
Calabrio Software Launches Channel Partner Reseller Program
03/05/2007
Minneapolis, MN and Orlando, FL – March 5, 2007 – Calabrio Software, a leading provider of workforce optimization …
Calabrio Software Names Vice President of Sales for Worldwide Channels
02/27/2007
Minneapolis, MN – February 27, 2007 – Calabrio Software, a leading provider of customer interaction and workforce optimization …
Spanlink Separates Products and Services Businesses
02/20/2007
Minneapolis, MN – February 20, 2007 – Spanlink Communications, Inc. a leading provider of contact center and business …