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Nov 7

Calabrio won the Stevie for its Calabrio ONE® speech analytics solution.  In ...

Oct 17

Calabrio customers have been truly integral to how far we’ve come in ...

News

Calabrio Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award

01/23/2014

The addition of Desktop Analytics to the powerful Calabrio ONE arsenal…


Calabrio ONE Now Available through Avaya DevConnect Select Product Program

12/12/2013

Calabrio’s innovative software that simplifies workforce optimization…


Calabrio Positioned as Visionary in Gartner’s Magic Quadrant for Workforce Optimization

12/05/2013

Calabrio, Inc., a leading provider of contact center…


Calabrio Selects AudioCodes SmartWORKS PLUS to Enable Contact Center and Enterprise Recording on More Platforms

12/03/2013

Integration of SmartWORKS PLUS expands addressable market…


Calabrio Customers Awarded for Achieving Exceptional Customer Service

11/26/2013

Polaris, Green Mountain Coffee Roasters and AAA of Western…


Calabrio ONE Wins Stevie Award for Simplifying Analytics and Customer Relationship Management

10/29/2013

2013 American Business Awards honors Calabrio ONE Speech Analytics…


Calabrio Raises the Bar for Usability in Workforce Optimization

10/01/2013

Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today…


Calabrio User Group Focuses on Analytics, Innovation, Contact Center Evolution and More at 2013 National Summit

09/17/2013

Calabrio, Inc., a leading provider of contact center workforce optimization software and analytics…


Calabrio Makes Voice of the Customer an Accessible Dimension of Big Data

09/12/2013

Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software…


Calabrio Shares Expertise on Customer Experience Management at ITEXPO

08/27/2013

Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software…


Calabrio Customers Share Their Success and Insight at ITEXPO’s Case Study U

08/27/2013

Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software…


Latest Versions of Calabrio Workforce Management and Calabrio Quality Management Rated “Avaya Compliant”

08/06/2013

Calabrio, Inc., a leading provider of contact center…


Calabrio Receives 2013 Speech Technology Excellence Award From TMC and CUSTOMER Magazine

08/01/2013

Calabrio announced today that TMC, a global, integrated media company…


Calabrio Innovation Center Opens Doors and Opportunities for Advanced Contact Center Best Practices and Performance

07/15/2013


Calabrio User Group Expands Agenda to Support Growing Demand as Customer-Led Board Drives Vision for Uniquely Collaborative User Community

07/10/2013


Calabrio Launches Desktop Analytics to Drive Continuous Growth and Improvement by Making Agent Activities Transparent

06/25/2013


Calabrio Awarded 2013 TMC Labs Innovation Award by INTERNET TELEPHONY

06/04/2013

Calabrio announced today that Calabrio ONE has received a 2013 TMC…


Calabrio Unveils Program to Help Contact Centers Trade Up to More Valuable, Flexible Next-Generation WFO & Analytics

06/04/2013

The Calabrio Freedom Program Makes it Simple and Affordable…


Calabrio Workforce Optimization Suite Enhances collab9 Cloud-based Communications Solution

04/29/2013

Calabrio ONE simplifies contact center activities and provides powerful…


Media Alert – Calabrio Makes the Move to Downtown Minneapolis

04/19/2013

Calabrio has moved to downtown Minneapolis.


Calabrio Advances Workforce Management Capabilities to Bolster Forecast Accuracy and Intraday Management

03/13/2013

Continued WFM enhancements tackle ease of use and…


Calabrio Unveils Innovative Financing Program

02/28/2013

Provides flexible purchasing options and broadens ease-of-ownership for Calabrio customers…


Calabrio Ramps as Market Milestones Demonstrate Significant Growth in Contact Center Workforce Optimization and Analytics

01/31/2013


Calabrio Builds Team for High-Growth with New Vice Presidents in Marketing and Sales

01/31/2013

Matt Matsui and Dale Bastian bring extensive experience…


Calabrio to Address Big Data in the Contact Center at ITEXPO Miami 2013

01/28/2013

Calabrio president and CEO to share contact center analytics…


Calabrio Receives TMC’s CUSTOMER Magazine’s 2012 Product of the Year Award

01/24/2013

Calabrio announced today that TMC, a global, integrated media company, has named Calabrio Speech Analytics as a CUSTOMER


Calabrio Triples Recording Efficiency to Attack TCO for Compliance, Quality and Speech Analytics Solutions

01/17/2013

Enhancements further simplify reliability, scalability and support…


Calabrio Receives 2012 INTERNET TELEPHONY Product of the Year Award

12/17/2012

Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award…


Calabrio Achieves Visionary Position in Gartner’s Magic Quadrant for Workforce Optimization

11/14/2012

Calabrio recognized for ability to execute and completeness…


Calabrio Achieves Prestigious ISO 27001 Certification to Protect Private and Valuable Customer Data

10/18/2012

Calabrio commits to high standards to ensure customers…


Calabrio Receives 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

10/10/2012

Calabrio announced today that TMC, a global, integrated media company, has …


Calabrio Named Finalist for 2012 Golden Bridge Awards for Best Information Technology Software

09/28/2012

Calabrio ONE® recognized by coveted awards program for…


Calabrio User Group Grows by 200% and Gathers for ONE Hot Event

09/10/2012

Calabrio’s expanding User Group attends Conference…


Calabrio Receives 2012 Speech Technology Excellence Award

08/12/2012

Calabrio Speech Analytics Honored for Making Speech Analytics More Accessible…


Calabrio Delivers the Power of Web 2.0 Speech Analytics to Workforce Optimization

07/17/2012

Calabrio’s integrated product transforms call recordings…


Calabrio Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine

05/10/2012

Calabrio ONE Honored for Helping Clients Improve Customer Relations…


Calabrio Receives 2011 Communications Solutions Product of the Year Award

04/03/2012

Calabrio ONE Recognized for Exceptional Innovation


Calabrio Advanced Recording Applications Selected for Cisco’s SolutionsPlus Program

03/22/2012

Program makes it easier for Cisco enterprise and contact center…


Calabrio Achieves Record Software Revenue Growth in 2011

03/06/2012

Calabrio, Inc., a leading provider of contact center workforce optimization (WFO) software, today announced that sales of its WFO…


Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents

01/12/2012

MINNEAPOLIS— January 12, 2012 – Calabrio, Inc., a leading provider …


Calabrio Receives a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

12/29/2011

TMC has named Calabrio ONE a recipient of a 2011 IP Contact Center…


Calabrio Receives Communications Solutions Product of the Year Award

12/13/2011

Calabrio ONE Recognized for Outstanding Innovation


Calabrio Wins Software Award at the 2011 Teknes

11/21/2011

Calabrio recognized as Minnesota technology innovator with Calabrio ONE® Application Suite


Calabrio Establishes Formal Workforce Optimization User Group

10/28/2011

Calabrio User Group Summit to be held November 7 – 9, 2011…


Calabrio Releases New Call Recording and Quality Management Versions to Support Cisco MediaSense

10/19/2011

Integration strengthens enterprise-level compliance review, quality…


Calabrio Appoints New Vice President of Development

07/12/2011

MINNEAPOLIS, Minn. – Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today that Brian …


Calabrio’s Workforce Optimization Suite Breaks New Ground with Personalized Widget-Based Dashboards and a Streamlined User Experience

02/22/2011

Web 2.0-based software suite designed to deliver better results with less time, money and effort MINNEAPOLIS, Minn. -  Calabrio, …


Calabrio Closes 2010 with Record Growth and Unmatched Customer Support Metrics

02/15/2011

Adds Several Key Customer Sales as it Hits 780,000 Deployed Seats MINNEAPOLIS, Minn.  Calabrio, Inc., a leading provider …


Calabrio Call Recording and Quality Management Software Now Compliant with Avaya Aura®

12/14/2010

Full Calabrio Software Suite Available to Avaya Customers MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact …


Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics

11/10/2010

MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center management and customer interaction software, announced that …


Calabrio Workforce Management Now Compliant with Avaya NES

08/31/2010

Allows contact centers to easily balance excellent service with improved efficiency and lower human capital costs MINNEAPOLIS, Minn. …


Calabrio Unveils Industry’s First Software-based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando

03/22/2010

Also New Calabrio Speech Analytics Identifies Customer Service Issues, Detects Trends, Improves Agent Performance ORLANDO, Fla., – Calabrio, …


Calabrio Announces Call Recording Export Software for Archiving and Speech Analytics

02/22/2010

Software Eases Users into Benefits of Speech Analytics Technology MINNEAPOLIS, MN, – Calabrio, Inc., a leading provider of …


Calabrio Names Brett Theisen as Vice President of Sales and Expands Sales Organization

01/13/2010

MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today …


New Calabrio Application Enables On-demand Recording Controls for All Types of Users

10/27/2009

MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today …


Calabrio Announces a Performance Management Model that Allows Customers to Choose from Reporting and Analytics Tools to Fit Their Business Needs

06/29/2009

Also Announces Integrations with Three Key Partners MINNEAPOLIS, MN., June 29, 2009 – Calabrio, Inc., a leading provider …


Calabrio Announces Comprehensive New Training Program for End Users

06/29/2009

Kim Kraska Joins Organization to Lead New Calabrio Learning Center MINNEAPOLIS, MN., June 29, 2009 – Calabrio, Inc., …


Calabrio Names Tom Goodmanson CEO, Paul Lidsky Takes CEO Position At Datalink

06/21/2009

MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service

03/03/2009

MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance

10/01/2008

MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio, Inc. Solution Now Rated “Avaya Compliant”

09/03/2008

  Calabrio Workforce Management application is compatible with key Avaya contact center solutions Helps contact centers balance excellent …


Canada-based TELUS Signs Reseller Agreement for Calabrio Workforce Optimization Products

08/06/2008

MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio Welcomes INX Inc. to its Reseller Program

07/22/2008

MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite

03/17/2008

Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications MINNEAPOLIS, MN., – Calabrio, …


Calabrio Signs Reseller Agreement with ABS Technology Architects

03/17/2008

Reseller Program Momentum is Growing with Twelve Partners Signed MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of …


eLoyalty Signs Agreement to Resell Calabrio Software

03/04/2008

MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio Adds Nexus IS to its Growing Network of Resellers

02/12/2008

MINNEAPOLIS, MN, – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio Signs CDW Berbee as a Reseller

01/22/2008

MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Workforce Management (WFM) Practices Study set to overcome 41% Dissatisfied. Customer Relationship Metrics, SWPP, and Calabrio work to improve WFM industry.

01/17/2008

STERLING VIRGINIA – Customer Relationship Metrics, L.C., a leader in contact center industry research, announced today that it …


Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer

01/14/2008

MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


France-based Activeo Becomes a Reseller of Calabrio Workforce Optimization Products

12/18/2007

MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio Secures $8 Million in Series B Funding

11/27/2007

MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …


Calabrio Announces New Releases of its Workforce Optimization Products

10/30/2007

Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, Minn. – October 30, 2007 – Calabrio, …


Calabrio to Spin Off from Spanlink as a Separate Company

10/16/2007

Minneapolis, Minn. – October 16, 2007– Spanlink Communications today announced it intends to spin off its Calabrio Software …


Calabrio Software Receives “Positive” Rating in Leading Analyst Firm’s 2007 Contact Center Workforce Management MarketScope Report

08/21/2007

Minneapolis, MN., August 21, 2007– Calabrio Software, a leading provider of workforce optimization and unified contact center desktop …


Esurance Deploys Calabrio™ Quality Management to Support Rapid Growth and Team Virtualization

07/23/2007

Minneapolis, MN – July 23, 2007 – Calabrio Software, a leading provider of workforce optimization and unified contact …


Calabrio Software Receives 2006 Product of the Year Award from Communications Solutions.

05/29/2007

MINNEAPOLIS, MN. –May 29, 2007– Calabrio Software, a division of Spanlink Communications and a leading provider of customer …


Calabrio Software Names Vice President of Product Engineering.

03/26/2007

Minneapolis, MN – March 26, 2007 – Calabrio Software, a division of Spanlink Communications and a leading provider …


Calabrio Software Wins 2006 Product of the Year Award

03/21/2007

MINNEAPOLIS, MN – March 21, 2007 – Calabrio Software, a division of Spanlink Communications and a leading provider …


Calabrio Software Broadens Contact Center Portfolio with Business Intelligence Software

03/05/2007

Minneapolis, MN and Orlando, FL – March 5, 2007 – Calabrio Software, a leading provider of workforce optimization …


Calabrio Software Launches Channel Partner Reseller Program

03/05/2007

Minneapolis, MN and Orlando, FL – March 5, 2007 – Calabrio Software, a leading provider of workforce optimization …


Calabrio Software Names Vice President of Sales for Worldwide Channels

02/27/2007

Minneapolis, MN – February 27, 2007 – Calabrio Software, a leading provider of customer interaction and workforce optimization …


Spanlink Separates Products and Services Businesses

02/20/2007

Minneapolis, MN – February 20, 2007 – Spanlink Communications, Inc. a leading provider of contact center and business …