News
Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents
01/12/2012
MINNEAPOLIS— January 12, 2012 – Calabrio, Inc., a leading provider …
Calabrio Receives a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine
12/29/2011
TMC has named Calabrio ONE a recipient of a 2011 IP Contact Center…
Calabrio Receives Communications Solutions Product of the Year Award
12/13/2011
Calabrio ONE Recognized for Outstanding Innovation
Calabrio Wins Software Award at the 2011 Teknes
11/21/2011
Calabrio recognized as Minnesota technology innovator with Calabrio ONE® Application Suite
Calabrio Establishes Formal Workforce Optimization User Group
10/28/2011
Calabrio User Group Summit to be held November 7 – 9, 2011…
Calabrio Releases New Call Recording and Quality Management Versions to Support Cisco MediaSense
10/19/2011
Integration strengthens enterprise-level compliance review, quality…
Calabrio Appoints New Vice President of Development
07/12/2011
MINNEAPOLIS, Minn. – Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today that Brian …
Calabrio’s Workforce Optimization Suite Breaks New Ground with Personalized Widget-Based Dashboards and a Streamlined User Experience
02/22/2011
Web 2.0-based software suite designed to deliver better results with less time, money and effort MINNEAPOLIS, Minn. - Calabrio, …
Calabrio Closes 2010 with Record Growth and Unmatched Customer Support Metrics
02/15/2011
Adds Several Key Customer Sales as it Hits 780,000 Deployed Seats MINNEAPOLIS, Minn. Calabrio, Inc., a leading provider …
Calabrio Call Recording and Quality Management Software Now Compliant with Avaya Aura®
12/14/2010
Full Calabrio Software Suite Available to Avaya Customers MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact …
Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics
11/10/2010
MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center management and customer interaction software, announced that …
Calabrio Workforce Management Now Compliant with Avaya NES
08/31/2010
Allows contact centers to easily balance excellent service with improved efficiency and lower human capital costs MINNEAPOLIS, Minn. …
Calabrio Unveils Industry’s First Software-based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando
03/22/2010
Also New Calabrio Speech Analytics Identifies Customer Service Issues, Detects Trends, Improves Agent Performance ORLANDO, Fla., – Calabrio, …
Calabrio Announces Call Recording Export Software for Archiving and Speech Analytics
02/22/2010
Software Eases Users into Benefits of Speech Analytics Technology MINNEAPOLIS, MN, – Calabrio, Inc., a leading provider of …
Calabrio Names Brett Theisen as Vice President of Sales and Expands Sales Organization
01/13/2010
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today …
New Calabrio Application Enables On-demand Recording Controls for All Types of Users
10/27/2009
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today …
Calabrio Announces a Performance Management Model that Allows Customers to Choose from Reporting and Analytics Tools to Fit Their Business Needs
06/29/2009
Also Announces Integrations with Three Key Partners MINNEAPOLIS, MN., June 29, 2009 – Calabrio, Inc., a leading provider …
Calabrio Announces Comprehensive New Training Program for End Users
06/29/2009
Kim Kraska Joins Organization to Lead New Calabrio Learning Center MINNEAPOLIS, MN., June 29, 2009 – Calabrio, Inc., …
Calabrio Names Tom Goodmanson CEO, Paul Lidsky Takes CEO Position At Datalink
06/21/2009
MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service
03/03/2009
MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance
10/01/2008
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio, Inc. Solution Now Rated “Avaya Compliant”
09/03/2008
Calabrio Workforce Management application is compatible with key Avaya contact center solutions Helps contact centers balance excellent …
Canada-based TELUS Signs Reseller Agreement for Calabrio Workforce Optimization Products
08/06/2008
MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Welcomes INX Inc. to its Reseller Program
07/22/2008
MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite
03/17/2008
Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications MINNEAPOLIS, MN., – Calabrio, …
Calabrio Signs Reseller Agreement with ABS Technology Architects
03/17/2008
Reseller Program Momentum is Growing with Twelve Partners Signed MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of …
eLoyalty Signs Agreement to Resell Calabrio Software
03/04/2008
MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Adds Nexus IS to its Growing Network of Resellers
02/12/2008
MINNEAPOLIS, MN, – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Signs CDW Berbee as a Reseller
01/22/2008
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Workforce Management (WFM) Practices Study set to overcome 41% Dissatisfied. Customer Relationship Metrics, SWPP, and Calabrio work to improve WFM industry.
01/17/2008
STERLING VIRGINIA – Customer Relationship Metrics, L.C., a leader in contact center industry research, announced today that it …
Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer
01/14/2008
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
France-based Activeo Becomes a Reseller of Calabrio Workforce Optimization Products
12/18/2007
MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Secures $8 Million in Series B Funding
11/27/2007
MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact …
Calabrio Announces New Releases of its Workforce Optimization Products
10/30/2007
Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, Minn. – October 30, 2007 – Calabrio, …
Calabrio to Spin Off from Spanlink as a Separate Company
10/16/2007
Minneapolis, Minn. – October 16, 2007– Spanlink Communications today announced it intends to spin off its Calabrio Software …
Calabrio Software Receives “Positive” Rating in Leading Analyst Firm’s 2007 Contact Center Workforce Management MarketScope Report
08/21/2007
Minneapolis, MN., August 21, 2007– Calabrio Software, a leading provider of workforce optimization and unified contact center desktop …
Esurance Deploys Calabrio™ Quality Management to Support Rapid Growth and Team Virtualization
07/23/2007
Minneapolis, MN – July 23, 2007 – Calabrio Software, a leading provider of workforce optimization and unified contact …
Calabrio Software Receives 2006 Product of the Year Award from Communications Solutions.
05/29/2007
MINNEAPOLIS, MN. –May 29, 2007– Calabrio Software, a division of Spanlink Communications and a leading provider of customer …
Calabrio Software Names Vice President of Product Engineering.
03/26/2007
Minneapolis, MN – March 26, 2007 – Calabrio Software, a division of Spanlink Communications and a leading provider …
Calabrio Software Wins 2006 Product of the Year Award
03/21/2007
MINNEAPOLIS, MN – March 21, 2007 – Calabrio Software, a division of Spanlink Communications and a leading provider …
Calabrio Software Broadens Contact Center Portfolio with Business Intelligence Software
03/05/2007
Minneapolis, MN and Orlando, FL – March 5, 2007 – Calabrio Software, a leading provider of workforce optimization …
Calabrio Software Launches Channel Partner Reseller Program
03/05/2007
Minneapolis, MN and Orlando, FL – March 5, 2007 – Calabrio Software, a leading provider of workforce optimization …
Calabrio Software Names Vice President of Sales for Worldwide Channels
02/27/2007
Minneapolis, MN – February 27, 2007 – Calabrio Software, a leading provider of customer interaction and workforce optimization …
Spanlink Separates Products and Services Businesses
02/20/2007
Minneapolis, MN – February 20, 2007 – Spanlink Communications, Inc. a leading provider of contact center and business …