Press Coverage
  • Genesys Purchases Interactive Intelligence, KKR Buys Calabrio


    Last month in this space I talked about how it had been a busy few months for acquisitions in the customer experience arena. Since then we’ve seen even more M&A. Read more from TMC Net here.

  • 22 Simple Habits These Executives Point to for Their Success


  • Calabrio ONE Cloud Suite Gives Contact Centers New Recording Options


    Call recording in the contact center is a great idea, once all the legal hoops are sufficiently jumped through. Its value as a training tool, as a customer service aid, and even as a protective measure against lawsuits is well-known and often used. Thus, call recording tools have had plenty of refinement over the years, and one of the newest refinements is seen in Calabrio’s new Calabrio ONE, a multi-tenant system geared toward the contact center. Read more from TMC Net here.

  • Calabrio Unveils Multi-Tenant Cloud Suite for Contact Centers


    For its customers, Calabrio is a central application of record when it comes to enterprises interacting with customers and potential customers. Read more from eWeek here.


  • Sales Scripts Are Dead: The Case for Abandoning Them at Your Contact Center


    Consumers interact with companies via phone every day, so it’s important that brands deliver the right experience every single time. Whether a customer is dialing in for support or is the recipient of a marketing call, contact center agents are on the other end of the line trying to resolve issues, promote new products, or offer upsell opportunities. Read more here.

  • Calabrio Releases Cloud-based ONE Workforce Optimization Suite

    Dedicated readers here at TMC (NewsAlert) should be familiar with the ins and outs of workforce optimization (WFO). The likes of on-premise and cloud-based personnel scheduling software that permeates this broad topic shows that there is much enterprise interest in WFO applications and a solid set of reasons for keeping such software alive and well. Read more from TMC Net here.

  • A Platform for the Modern Multichannel Contact Center


    Enterprises are moving their contact centers to the cloud and there has been a surge of providers emerging to handle the influx. Read more from Website Magazine here.

  • A New Integrated Contact Center Suite from Calabrio

    Calabrio, a Minneapolis-based software company, has released a new product called Calabrio One, that’ll help customers to store some part of their data on the cloud instead of saving it all on their on-premise systems. Besides storing, it also comes with advanced analytics to understand customers better. Read more from Cloud News Daily here.

  • How Data Analytics Can Help With Regulatory Compliance


    Does data analytics have a place in the in-house legal department? At more and more companies, the answer is yes. Read more about companies could use data analytics to analyze their contact center from FindLaw here.

Customer Experience Update