Press Releases
  • Calabrio Recognized as Sole Visionary in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization

    11/25/14

    Positioning based on completeness of vision and ability to execute (MINNEAPOLIS – November 26, 2014) For the third year in a row, Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today was proud to be positioned as the only “Visionary” in the 2014 Gartner Magic Quadrant for Customer Engagement Center Read More…

  • Calabrio Receives Growing Software Company Award at the 2014 Tekne Awards

    11/14/14

    Fifteenth annual Tekne Awards recognized Minnesota’s technology innovators and innovations MINNEAPOLIS, Nov. 14, 2014 – The Minnesota High Tech Association (MHTA) has named Calabrio as the recipient of the 2014 Tekne Award in the Software (Small and Growing Company) award category. Held November 13 at the Minneapolis Convention Center, the Tekne Awards honor companies and Read More…

  • New Calabrio ONE Suite Release Provides Significant Enhancements for Agent Engagement

    MINNEAPOLIS – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, has released the latest version of its industry-leading Calabrio ONE product suite. Important new features have been added to the Quality Management, Workforce Management and Analytics modules. “Customers’ needs continue to drive our innovation,” said Calabrio President and Chief Executive Read More…

  • Calabrio Users Gather in Minneapolis this Week for Annual Summit – Accelerate 2014

    9/15/14

    Agenda spans innovation, education, business acceleration strategies and the need for change in the Workforce Optimization industry  MINNEAPOLIS, MINN. –  Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, hosts their Annual User Group Summit this week in Minneapolis, Minn., where Calabrio is headquartered. Following a massive growth year in 2013, in which Read More…

  • Calabrio Accelerates In Avaya Marketplace, Announces Joint Partnership With AdvanTel Networks

    9/3/14

    Modern, easy-to-use WFO and analytics to be integrated by premier technology solutions provider MINNEAPOLIS – August 3, 2014 – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced a joint partnership with AdvanTel Networks, a premier technology solutions provider, marking further expansion within the Avaya partner network. Based in San Jose, Calif., Read More…

  • Calabrio ONE Now Available through Avaya DevConnect Select Product Program

    8/6/14

    Innovative software simplifies WFO and delivers powerful analytics; can be ordered directly from Avaya and its channel partners, enabling easier access to Avaya-compatible technology and unified communications network  MINNEAPOLIS –  Calabrio, a leading provider of contact center workforce optimization and analytics software, today announced that its Calabrio ONE® suite of integrated call recording, quality management, Read More…

  • Calabrio Celebrates Strategic Business Growth

    8/2/14

    Contact center workforce optimization and analytics provider grows first quarter software sales by more than 84 percent year over year; Company grows employment nearly 40 percent, releases three new products and surpasses 4,000 clients served in past year MINNEAPOLIS – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today celebrated Read More…

  • Calabrio Named a 2014 Top Workplace

    6/16/14

    Leading software company is distinguished among Minnesota businesses for strong dedication to employee well-being and success MINNEAPOLIS – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced it has been named one of the Top 100 Workplaces in Minnesota by the Star Tribune. The accolade highlights Calabrio’s dedication to Read More…

  • Calabrio Expands ACD Integrations with Avaya Aura Contact Center

    5/28/14

    Calabrio ONE® Workforce Optimization Suite and Communications Server 1000 platform now directly integrated, benefitting Avaya customers worldwide (MINNEAPOLIS) Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Read More…

  • Calabrio Renews Calabrio Freedom Program, Empowers Contact Centers to Make the Switch

    5/22/14

    Amid industry consolidation and uncertainty, Calabrio Freedom offers companies a clear pathway to upgrade to next-generation WFO and Analytics software for greater long-term value MINNEAPOLIS – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today renewed its Calabrio Freedom program, an incentive program that makes it easy and affordable for Read More…

  • Calabrio Celebrates Strategic Business Growth

    4/28/14

    Contact center workforce optimization and analytics provider grows first quarter software sales by more than 84 percent year over year; Company grows employment nearly 40 percent, releases three new products and surpasses 4,000 clients served in past year MINNEAPOLIS – Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today celebrated continued strategic Read More…

  • Calabrio Receives TMC’s CUSTOMER Magazine’s 2014 Product of the Year Award

    1/23/14

    Calabrio announced today that TMC, a global, integrated media company, has named Calabrio Desktop Analytics as a CUSTOMER 2014 Product of the Year Award winner. The addition of Desktop Analytics to the powerful Calabrio ONE arsenal provides contact centers with clear insight into what applications agents are using and what business processes they are following while on the call. Without Read More…

  • Calabrio ONE Now Available through Avaya DevConnect Select Product Program

    12/12/13

    Calabrio’s innovative software that simplifies workforce optimization and analytics efforts can now be ordered directly from Avaya and its channel partners, enabling easier access to Avaya-compatible technology. MINNEAPOLIS, Minn – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its Calabrio ONE suite of integrated call recording, quality management, workforce Read More…

  • Calabrio Positioned as Visionary in Gartner’s Magic Quadrant for Workforce Optimization

    12/5/13

    Marks Calabrio’s second consecutive placement as the only vendor in the Visionary category  MINNEAPOLIS, Minn. – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, has once again been positioned as the only Visionary vendor in the 2013 Magic Quadrant for Contact Center Workforce Optimization, which evaluates vendors based on their completeness Read More…

  • Calabrio Selects AudioCodes SmartWORKS PLUS to Enable Contact Center and Enterprise Recording on More Platforms

    12/3/13

    Integration of SmartWORKS PLUS expands addressable market and simplifies PBX integrations for Calabrio ONE  Somerset, NJ – AudioCodes, a leading provider of Voice over IP (VoIP) technologies and Voice Network products, today announced that SmartWORKS PLUS, a web-based Call Recording developer kit, was selected by Calabrio Inc. to expand the call recording capabilities in Calabrio Read More…

  • Calabrio Customers Awarded for Achieving Exceptional Customer Service

    11/26/13

    Polaris, Green Mountain Coffee Roasters and AAA of Western and Central New York receive CRMXcellence Challenge Awards for improving contact center performance MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its customers are among the elite customer service organizations honored with a CRMXcellence Challenge Award. Polaris, Green Read More…

  • Calabrio ONE Wins Stevie Award for Simplifying Analytics and Customer Relationship Management

    10/29/13

    2013 American Business Awards honors Calabrio ONE Speech Analytics with Silver Stevie Award for ‘New Product or Service of the Year’ MINNEAPOLIS, Minn. —  Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its Calabrio ONE® Speech Analytics solution has been named the Silver Stevie® Award winner by the Read More…

  • Calabrio Raises the Bar for Usability in Workforce Optimization

    10/1/13

    Newest version of Calabrio ONE suite features an innovative new user experience and advances capabilities to support the integrated, connected contact center MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has enhanced its Calabrio ONE® Workforce Optimization Suite to advance ease-of-use, broaden integrations and provide Read More…

  • Calabrio User Group Focuses on Analytics, Innovation, Contact Center Evolution and More at 2013 National Summit

    9/17/13

    MINNEAPOLIS, Minn. —  Calabrio, Inc., a leading provider of  contact center workforce optimization software and analytics software, announced today the agenda for its 2013 Calabrio User Group (CUG) National Summit, held September 17-20, 2013, in Miami, Fla. During the Summit, customers will network and share experiences surrounding new technology, business challenges and opportunities, as well as take Read More…

  • Calabrio Makes Voice of the Customer an Accessible Dimension of Big Data

    9/12/13

    Calabrio Speech Analytics makes it easy to reveal meaningful customer insights in otherwise complex data initiatives MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its Calabrio Speech Analytics solution is helping businesses make it easy to incorporate voice analytics as part of their big data initiatives. Read More…

  • Calabrio Shares Expertise on Customer Experience Management at ITEXPO

    8/27/13

    Calabrio’s Tom Sullivan to provide insight on voice of the customer in big data and right-time customer engagement at business communications technology event in Las Vegas MINNEAPOLIS, Minn. – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, announced today that Tom Sullivan, senior product manager for the company, will present at ITEXPO Las Read More…

  • Calabrio Customers Share Their Success and Insight at ITEXPO’s Case Study U

    Calabrio ONE users will discuss use of next-gen customer interaction technology, social media and optimization techniques at business communications event MINNEAPOLIS, Minn. – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio customers Republic Services, Green Mountain Coffee Roasters, AAA of Western and Central NY, and Polaris have Read More…

  • Latest Versions of Calabrio Workforce Management and Calabrio Quality Management Rated “Avaya Compliant”

    8/6/13

     Calabrio Workforce and Quality Management solutions are compatible with key Avaya contact center solutions MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that its latest versions of Calabrio Workforce Management and Calabrio Quality Management solutions are compliant with key contact center solutions from Avaya, a global provider Read More…

  • Calabrio Receives 2013 Speech Technology Excellence Award From TMC and CUSTOMER Magazine

    8/1/13

    Calabrio Speech Analytics Honored for Exceptional Applications  Minneapolis, MN  — Calabrio announced today that TMC, a global, integrated media company, has granted Calabrio Speech Analytics with a 2013 Speech Technology Excellence Award, presented by CUSTOMER magazine. Calabrio Speech Analytics allows 100% of calls to be reviewed while providing actionable results. With Calabrio Speech Analytics contact centers can create keyword Read More…

  • Calabrio Delivers the Power of Web 2.0 Speech Analytics to Workforce Optimization

    7/17/13

    MINNEAPOLIS, Minn. — 7/17/2012 – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today unveiled the first Web 2.0-based Speech Analytics application to be fully-integrated within a comprehensive workforce optimization framework. Calabrio ONE software suite now offers speed, ease-of-use and flexibility for customers seeking an analytics-driven to ensure that companies Read More…

  • Calabrio Innovation Center Opens Doors and Opportunities for Advanced Contact Center Best Practices and Performance

    7/15/13

    New center and services provide Calabrio customers with hands-on education and innovation consulting to take customer service to the next level MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced the opening of the Calabrio Innovation Center, a state-of-the-art training and consulting center with services dedicated to Read More…

  • Calabrio User Group Expands Agenda to Support Growing Demand as Customer-Led Board Drives Vision for Uniquely Collaborative User Community

    7/10/13

    Second regional event to take place at Calabrio World Headquarters in Minneapolis, Minn., on July 15 MINNEAPOLIS, Minn. — The Calabrio User Group (CUG) Board of Customer Directors today announced an expanding agenda to accommodate growing interest from Calabrio users to network, learn and share insight into solutions that will have the greatest impact on their business. Read More…

  • Calabrio Launches Desktop Analytics to Drive Continuous Growth and Improvement by Making Agent Activities Transparent

    6/25/13

    Expanded Calabrio Analytics Software Provides 100% Visibility into All that is Said and Done During Contact Center Interactions MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced Calabrio Desktop Analytics, which makes agent desktop activity transparent so contact centers can drive continuous improvements in productivity. Calabrio Desktop Analytics provides organizations with clear insight into what applications Read More…

  • Calabrio Awarded 2013 TMC Labs Innovation Award by INTERNET TELEPHONY

    6/4/13

    Calabrio ONE Honored for Exceptional Innovation  Minneapolis, MN — Calabrio announced today that Calabrio ONE has received a 2013 TMC Labs Innovation Award from INTERNET TELEPHONY magazine. The first product of its kind on the market, Calabrio ONE is a comprehensive suite of contact center workforce optimization software created in a modern Web 2.0-based framework.  Calabrio ONE Read More…

  • Calabrio Unveils Program to Help Contact Centers Trade Up to More Valuable, Flexible Next-Generation WFO & Analytics

    The Calabrio Freedom Program Makes it Simple and Affordable for Customer-Centric Organizations to Move Their Business Forward MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced the launch of Calabrio Freedom – a rescue program that enables businesses to move off of outdated contact center software from other Read More…

  • Media Alert – Calabrio Makes the Move to Downtown Minneapolis

    4/19/13

    Who: Calabrio, Inc. What: Minnesota-based Calabrio is relocating their offices from Plymouth, MN into a larger office space in Minneapolis to join the thriving downtown business community. When: April 19, 2013 Where:  400 1st Ave N, Ste 300, Minneapolis, MN  55401 Why: In order to support its growing business, Calabrio, Inc. is moving to a new 30,000 square foot office Read More…

  • Calabrio Advances Workforce Management Capabilities to Bolster Forecast Accuracy and Intraday Management

    3/13/13

    Continued WFM enhancements tackle ease of use and accessibility for contact centers large and small MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced new capabilities in its Calabrio ONE® Workforce Management (WFM) software that further enhance the solution’s ease-of-use, flexibility and value. Calabrio’s enriched WFM software Read More…

  • Calabrio Unveils Innovative Financing Program

    2/28/13

    Provides flexible purchasing options and broadens ease-of-ownership forCalabrio customers MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced Calabrio Financial Services, a new program that provides more flexible purchasing options and broadens ease-of-ownership for its Calabrio ONE® software suite and services. The new financial services eliminate economic obstacles Read More…

  • Calabrio Ramps as Market Milestones Demonstrate Significant Growth in Contact Center Workforce Optimization and Analytics

    1/31/13

    Company passes 3,400 customer milestone as market digs into data with integrated Calabrio ONE suite MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that 2012 was a very good year. So good, in fact, that the company, whom Gartner positioned as a “Visionary” vendor in its Read More…

  • Calabrio Builds Team for High-Growth with New Vice Presidents in Marketing and Sales

    Matt Matsui and Dale Bastian bring extensive experience and leadership to Calabrio’s growing product portfolio and customer base MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has completed a phase of corporate expansion in order to handle the company’s recent growth in sales and product breadth, Read More…

  • Calabrio to Address Big Data in the Contact Center at ITEXPO Miami 2013

    1/28/13

    Calabrio president and CEO to share contact center analytics knowledge and expertise at premier communications and technology event January 31 MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced Tom Goodmanson, the company’s president and CEO, will present at ITEXPO Miami 2013, the world’s largest and best-attended communications and Read More…

  • Calabrio Receives TMC’s CUSTOMER Magazine’s 2012 Product of the Year Award

    1/24/13

    Calabrio Speech Analytics Honored for Exceptional Innovation Minneapolis, MN  — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio Speech Analytics as a CUSTOMER 2012 Product of the Year Award winner. Today’s contact centers are faced with the challenges of harnessing massive amounts of data from multiple channels of customer interaction. Calabrio took these challenges into consideration, releasing Read More…

  • Calabrio Triples Recording Efficiency to Attack TCO for Compliance, Quality and Speech Analytics Solutions

    1/17/13

    Enhancements further simplify reliability, scalability and support  MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced major enhancements to its call recording platform to reduce the cost and complexity of recording-based applications, including compliance recording, quality management and analytics. By tripling the platform’s efficiency along with other enhancements, the Calabrio solution Read More…

  • Calabrio Receives 2012 INTERNET TELEPHONY Product of the Year Award

    12/17/12

    Minneapolis, MN – December 17, 2012 — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award. Calabrio strives to provide the contact center customer service industry with a better option for workforce optimization software by eliminating the implementation and ownership Read More…

  • Calabrio Achieves Visionary Position in Gartner’s Magic Quadrant for Workforce Optimization

    11/14/12

    Calabrio recognized for ability to execute and completeness of vision MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced it has been positioned by Gartner, Inc. as a Visionary vendor in the 2012 Magic Quadrant for Contact Center Workforce Optimization.* The Calabrio ONE® software suite offers Read More…

  • Calabrio Achieves Prestigious ISO 27001 Certification to Protect Private and Valuable Customer Data

    10/18/12

    Calabrio commits to high standards to ensure customers ultimate confidence in secure information management MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio has been certified by the Bureau Veritas Group for strict compliance to information security and data protection standards. Calabrio has gained Read More…

  • Calabrio Receives 2012 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

    10/10/12

    Minneapolis, MN – October 10, 2012 — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the 2012IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982. The Calabrio ONE suite version 8.9 featured new versions Read More…

  • Calabrio Named Finalist for 2012 Golden Bridge Awards for Best Information Technology Software

    9/28/12

    Calabrio ONE® Contact Center Software Suite Recognized by Coveted Awards Program for Innovation in Workforce Optimization and Analytics MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced its ONE® software suite has been recognized as a finalist in the 2012 Golden Bridge Awards’ Best Information Technology Software Read More…

  • Calabrio User Group Grows by 200% and Gathers for ONE Hot Event

    9/10/12

    MINNEAPOLIS, Minn. — 9/10/2012 – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced significant growth in its User Group membership, reaching a 200% increase from 2011 to 2012. Many of these new members will convene in Phoenix, Ariz., this week for “ONE Hot Event,” Calabrio’s 2nd Annual User Conference, Read More…

  • Calabrio Receives 2012 Speech Technology Excellence Award

    8/12/12

    Minneapolis, MN – July 12, 2012 — Calabrio announced today that TMC, a global, integrated media company, has given Calabrio Speech Analytics a Customer Interaction Solutions 2012 Speech Technology Excellence Award. By cutting through the complexity of contact center software at all levels – implementation, integration, training, support and the daily user experience – Calabrio offers a robust Read More…

  • Calabrio Receives 2012 CRM Excellence Award from Customer Interaction Solutions Magazine

    5/10/12

    Minneapolis, MN – May 10, 2012 — Calabrio announced today that TMC, an integrated media company, has named Calabrio ONE as a recipient of a Customer Interaction Solutions 2012 CRM Excellence Award. Customer Interaction Solutions has  seen the premier publication in the CRM, contact center and teleservices industries since 1982. Calabrio’s ONE workforce optimization suite is the first Web Read More…

  • Calabrio Receives 2011 Communications Solutions Product of the Year Award

    4/3/12

    Minneapolis, MN – April 3rd, 2012— Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE as a recipient of a 2011 Communications Solutions Product of the Year Award. Calabrio provides the contact center customer service industry with a better, modern option for workforce optimization software by eliminating the implementation and ownership Read More…

  • Calabrio Advanced Recording Applications Selected for Cisco’s SolutionsPlus Program

    3/22/12

    MINNEAPOLIS, Minn. — 3/22/2012 – Calabrio, Inc., a leading provider of enterprise recording and contact center workforce optimization software, announced today that Calabrio’s advanced enterprise recording applications for Cisco MediaSense are now offered through the Cisco SolutionsPlus program, which allows select products and applications from third parties to be purchased through Cisco. Calabrio recording applications Read More…

  • Calabrio Achieves Record Software Revenue Growth in 2011

    3/6/12

    MINNEAPOLIS — March 6, 2012 – Calabrio, Inc., a leading provider of contact center workforce optimization (WFO) software, today announced that sales of its WFO products climbed more than 50 percent in 2011, making it the third consecutive year of double-digit growth. Additionally, more than half of its deployments in 2011 displaced an incumbent vendor’s Read More…

  • Calabrio Modernizes the Contact Center Supervisor Experience with an Expanded Dashboard and New Tools to Manage Agents

    1/12/12

    MINNEAPOLIS— January 12, 2012 – Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the release of version 8.8 of the Calabrio ONE suite, which features significant expansion of the supervisor role. The new software provides supervisors with more capabilities in fewer clicks, providing a clear view of comprehensive performance data, Read More…

  • Calabrio Receives a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions Magazine

    12/29/11

    Minneapolis, MN – December 29th, 2011 – Calabrio, a leader in contact center workforce optimization software, announced that TMC has named Calabrio ONE a recipient of a 2011 IP Contact Center Technology Pioneer Award from Customer Interaction Solutions, the leading publication in CRM, call center and teleservices industries since 1982. Calabrio ONE is a Web 2.0-based workforce optimization software suite Read More…

  • Calabrio Wins Software Award at the 2011 Teknes

    11/21/11

    MINNEAPOLIS, Minn. — Nov. 21, 2011 – The Minnesota High Tech Association (MHTA) has named Calabrio the winner of the 2011 Tekne Award in the Software – Small and Growing Company category.  The Tekne Awards honor companies and individuals who play a significant role in developing new technologies that positively impact the lives and futures Read More…

  • Calabrio Establishes Formal Workforce Optimization User Group

    10/28/11

    MINNEAPOLIS, Minn. — October 28, 2011- Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today the creation of a formal Calabrio User Group (CUG) targeting its workforce optimization software customers. The Calabrio User Group will meet for its first summit November 7 – 9, 2011, in Nashville, Tenn., at the Gaylord Read More…

  • Calabrio Releases New Call Recording and Quality Management Versions to Support Cisco MediaSense

    10/19/11

    MINNEAPOLIS, Minn. — Oct. 19, 2011 – Calabrio, Inc., a leading provider of contact center workforce optimization software, announced today that Calabrio Call Recording and Calabrio Quality Management products now support Cisco MediaSense version 8.5.3, an open-standards, network-based recording platform that offers multimedia recording options for the enterprise. Calabrio’s products integrate with the Cisco MediaSense Read More…

  • Calabrio’s Workforce Optimization Suite Breaks New Ground with Personalized Widget-Based Dashboards and a Streamlined User Experience

    2/22/11

    Web 2.0-based software suite designed to deliver better results with less time, money and effort MINNEAPOLIS, Minn. –  Calabrio, Inc., a leading provider of contact center workforce optimization software, today released an all new design of its Web 2.0-based Calabrio ONE® enterprise software suite. Calabrio ONE is the first workforce optimization suite to draw on proven Read More…

  • Calabrio Closes 2010 with Record Growth and Unmatched Customer Support Metrics

    2/15/11

    Adds Several Key Customer Sales as it Hits 780,000 Deployed Seats MINNEAPOLIS, Minn.  Calabrio, Inc., a leading provider of workforce optimization software, today announced that sales of its workforce optimization (WFO) products through the Calabrio enterprise channel partner network grew more than 40 percent in 2010.  Nearly half of its deployments in 2010 displaced an Read More…

  • Calabrio Call Recording and Quality Management Software Now Compliant with Avaya Aura®

    12/14/10

    Full Calabrio Software Suite Available to Avaya Customers MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center management and customer interaction software, today announced that its Calabrio Call Recording and Calabrio Quality Management software products are now compliant with Avaya Aura®, making its full suite of Calabrio One applications available to Avaya customers. Read More…

  • Calabrio to Support Cisco’s Media Capture Platform for Call Recording, Quality Management and Analytics

    11/10/10

    MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center management and customer interaction software, announced that its Calabrio Call Recording and Calabrio Quality Management software products will support Cisco’s media capture platform recently announced by Cisco. Calabrio customers will have the flexibility to leverage this new recording architecture across the enterprise for call Read More…

  • Calabrio Workforce Management Now Compliant with Avaya NES

    8/31/10

    Allows contact centers to easily balance excellent service with improved efficiency and lower human capital costs MINNEAPOLIS, Minn. – August 31, 2010 – Calabrio, Inc., a leading provider of customer interaction and contact center management software, today announced that its Calabrio Workforce Management software version 8.3 is compliant with the NES (formerly Nortel Enterprise Solutions) Read More…

  • Calabrio Unveils Industry’s First Software-based Contact Center Suite in Web 2.0 Framework at VoiceCon Spring, Orlando

    3/22/10

    Also New Calabrio Speech Analytics Identifies Customer Service Issues, Detects Trends, Improves Agent Performance ORLANDO, Fla., – Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio One, the first and only software-based contact center suite to deliver workforce optimization (WFO) applications in a Web 2.0 framework. New applications Read More…

  • Calabrio Announces Call Recording Export Software for Archiving and Speech Analytics

    2/22/10

    Software Eases Users into Benefits of Speech Analytics Technology MINNEAPOLIS, MN, – Calabrio, Inc., a leading provider of customer interaction and contact center management software, today introduced Calabrio Recording Export (CRX), a software-based transfer utility that allows contact centers to export multiple call recordings in bulk for archiving and speech analytics. Calabrio Recording Export is Read More…

  • Calabrio Names Brett Theisen as Vice President of Sales and Expands Sales Organization

    1/13/10

    MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today that Brett Theisen has been named vice president of sales to head Calabrio’s expanding sales organization. Formerly director of sales for Nortel Networks, Theisen will be responsible for building and managing the organization that provides direct support Read More…

  • New Calabrio Application Enables On-demand Recording Controls for All Types of Users

    10/27/09

    MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of customer interaction and contact center management software, announced today a new Recording Controls application for customers using Calabrio Compliance Recording and Quality Management or Cisco Quality Management software. New phone- and web-based controls provide on-demand audio recording control and annotation capabilities for anyone who communicates by Read More…

  • Calabrio Announces Comprehensive New Training Program for End Users

    6/29/09

    Kim Kraska Joins Organization to Lead New Calabrio Learning Center MINNEAPOLIS, MN., June 29, 2009 – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that they have expanded their training services to provide formal training programs for customer end users. The new Calabrio Learning Center Read More…

  • Calabrio Names Tom Goodmanson CEO, Paul Lidsky Takes CEO Position At Datalink

    6/21/09

    MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has named Tom Goodmanson president and chief executive officer effective immediately. Goodmanson was promoted from chief financial officer to replace Paul Lidsky. Lidsky will become president and chief executive officer at Datalink Read More…

  • Calabrio Announces Calabrio Compliance Recording and Quality Management Version 2.7 featuring Redundancy Enhancements for Uninterrupted Service

    3/3/09

    MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today a new version of Calabrio Compliance Recording and Quality Management, version 2.7, which features a redundant CTI (Computer Telephony Integration) service option for greater reliability, enhanced archival options to strengthen PCI (Payment Card Industry) Read More…

  • Calabrio Announces New Compliance Recording Bundle, Expanded Options for Recording on Thin Clients, and PCI Compliance

    10/1/08

    MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced a new Calabrio Compliance Recording and Quality Management solution. Enhancements include a stand-alone bundle for compliance recording, PCI (Payment Card Industry) compliance, and more deployment options to accommodate thin client and mobile agent environments Read More…

  • Calabrio, Inc. Solution Now Rated “Avaya Compliant”

    9/3/08

    Calabrio Workforce Management application is compatible with key Avaya contact center solutions Helps contact centers balance excellent service with efficiency and cost Minneapolis, MN — Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that its Calabrio Workforce Management software is compliant with contact center solutions Read More…

  • Calabrio Welcomes INX Inc. to its Reseller Program

    7/22/08

    MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced it has added INX Inc. to its growing list of resellers of the Calabrio One™ suite of unified customer interaction products. INX offers a full suite of Advanced Technology solutions that support the entire Read More…

  • Calabrio Announces a New Architectural Direction with its Calabrio One™ Suite

    3/17/08

    Also Announces Enhancements to Workforce Optimization Products and Desktop Integrations for Leading CRM Applications MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today at VoiceCon announced a new architectural direction for its software that will be built in an Enterprise 2.0 framework. The new Read More…

  • Calabrio Signs Reseller Agreement with ABS Technology Architects

    Reseller Program Momentum is Growing with Twelve Partners Signed MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced at VoiceCon that it has added ABS Technology Architects to its growing list of resellers of the Calabrio One™ suite of unified interaction products. ABS Read More…

  • eLoyalty Signs Agreement to Resell Calabrio Software

    3/4/08

    MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that eLoyalty has signed an agreement to resell Calabrio’s workforce optimization products. eLoyalty is a global Customer Relationship Management (CRM) consulting, systems integration, and managed services company that specializes in CRM business transformation and Read More…

  • Calabrio Adds Nexus IS to its Growing Network of Resellers

    2/12/08

    MINNEAPOLIS, MN, – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that Nexus IS, a California-based solutions integrator, will resell Calabrio’s workforce optimization products. Nexus IS offices are located throughout California, Arizona, Oregon, Washington and Southern Nevada. The expertise of Nexus IS includes converged networks, Read More…

  • Calabrio Signs CDW Berbee as a Reseller

    1/22/08

    MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed CDW Berbee as a reseller of Calabrio’s workforce optimization products. CDW Berbee is a full-service integrator of unified communications and contact center products and a leading Cisco partner, having received Read More…

  • Workforce Management (WFM) Practices Study set to overcome 41% Dissatisfied. Customer Relationship Metrics, SWPP, and Calabrio work to improve WFM industry.

    1/17/08

    STERLING VIRGINIA – Customer Relationship Metrics, L.C., a leader in contact center industry research, announced today that it is set to launch the 2nd Workforce Management Practices Study endorsed by the Society of Workforce Planning Professionals (SWPP).  Calabrio is committed to improving the industry by sponsoring the Study and is joined by Verint and InVision Read More…

  • Calabrio Adds Seasoned CFO to Executive Team Tom Goodmanson Joins as Chief Financial Officer

    1/14/08

    MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that it has appointed Tom Goodmanson chief financial officer, effective immediately.  Most recently, Goodmanson was CFO for Gelco Information Network. As Calabrio’s CFO, Goodmanson is responsible for managing all financial functions including financial reporting, Read More…

  • France-based Activeo Becomes a Reseller of Calabrio Workforce Optimization Products

    12/18/07

    MINNEAPOLIS, MN – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has signed an agreement with Activeo to resell Calabrio’s workforce optimization products. Activeo is a leading France-based provider of customer relationship management (CRM) and contact center solutions in EMEA. Activeo will offer Read More…

  • Calabrio Secures $8 Million in Series B Funding

    11/27/07

    MINNEAPOLIS, Minn., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that it has closed an $8 million Series B round of financing from BlueStream Ventures and Split Rock Partners. The financing coincides with Calabrio’s formal spin-off from Spanlink Communications on Nov. 1, 2007. The Read More…

  • Calabrio Announces New Releases of its Workforce Optimization Products

    10/30/07

    Enhancements Reduce Deployment and Management Time, Maximizing the Return On Investment Minneapolis, Minn. – October 30, 2007 – Calabrio, Inc., a leading provider of workforce optimization and unified contact center desktop software, today announced new releases of its Calabrio Quality Management and Calabrio Workforce Management software. The products are built from the ground up to be Read More…

  • Calabrio to Spin Off from Spanlink as a Separate Company

    10/16/07

    Minneapolis, Minn. – October 16, 2007– Spanlink Communications today announced it intends to spin off its Calabrio Software division. Calabrio, Inc. will operate as a separate, independent company and focus directly on the development and distribution of customer interaction and workforce optimization software for IP-based contact centers. The new company will start out with approximately Read More…

  • Esurance Deploys Calabrio™ Quality Management to Support Rapid Growth and Team Virtualization

    7/23/07

    Minneapolis, MN – July 23, 2007 – Calabrio Software, a leading provider of workforce optimization and unified contact center desktop software, today announced that Esurance has deployed Calabrio Quality Management software to integrate with its Cisco Unified Contact Center Enterprise customer interaction network. The award-winning software provides a highly scalable voice and screen recording and Read More…

  • Calabrio Software Receives 2006 Product of the Year Award from Communications Solutions.

    5/29/07

    MINNEAPOLIS, MN. –May 29, 2007– Calabrio Software, a division of Spanlink Communications and a leading provider of customer interaction and workforce optimization (WFO) software, announced today that Technology Marketing Corporation’s (TMC) Communications Solutions (www.tmcnet.com/comsol) has named Calabrio Workforce Management (WFM) as a recipient of a 2006 Product of the Year Award. “When the average contact Read More…

  • Calabrio Software Names Vice President of Product Engineering.

    3/26/07

    Minneapolis, MN – March 26, 2007 – Calabrio Software, a division of Spanlink Communications and a leading provider of customer interaction and workforce optimization software, today announced it has appointed Paul Martin as vice president of product engineering. Martin is responsible for all aspects of the Calabrio Software development lifecycle, including design, engineering, release management Read More…

  • Calabrio Software Wins 2006 Product of the Year Award

    3/21/07

    MINNEAPOLIS, MN – March 21, 2007 – Calabrio Software, a division of Spanlink Communications and a leading provider of workforce optimization and unified desktop software, today announced that Calabrio Workforce Management received the 2006 Product of the Year Award from Customer Inter@ction Solutions magazine. The product, formerly called Spanlink CALABRIO Workforce Management, was honored with Read More…

  • Calabrio Software Broadens Contact Center Portfolio with Business Intelligence Software

    3/5/07

    Minneapolis, MN and Orlando, FL – March 5, 2007 – Calabrio Software, a leading provider of workforce optimization and unified desktop software, today at VoiceCon announced Calabrio Vision, reporting and analytics software that provides contact centers with the business intelligence they need to align their performance with their business strategy for greater productivity, efficiency and Read More…

  • Calabrio Software Launches Channel Partner Reseller Program

    Minneapolis, MN and Orlando, FL – March 5, 2007 – Calabrio Software, a leading provider of workforce optimization and unified desktop software, today announced at VoiceCon the launch of its channel partner reseller program to expand the company’s growth by helping partners broaden their own product offerings by reselling or referring Calabrio’s best-in-suite customer interaction Read More…

  • Calabrio Software Names Vice President of Sales for Worldwide Channels

    2/27/07

    Minneapolis, MN – February 27, 2007 – Calabrio Software, a leading provider of customer interaction and workforce optimization software, today announced that it has appointed Ralph Flamini as vice president of sales for worldwide channels. The position is newly created as Calabrio, the new products division of Spanlink Communications, focuses on expanding distribution channels for Read More…

  • Spanlink Separates Products and Services Businesses

    2/20/07

    Minneapolis, MN – February 20, 2007 – Spanlink Communications, Inc. a leading provider of contact center and business communications solutions based on VoIP technologies, today announced that it has split the company into two separate divisions in order to sharpen its focus on the growing market opportunities for each business. The Spanlink Communications division will Read More…