Experience the support you need for the success you expect.
At Calabrio, we see ourselves as more than just another vendor. We see our role as trusted advisor and partner, and we focus on helping our customers reach their goals. Our customers see that, too. In the same way our solutions are easy, personalized and smart, we pride ourselves on being easy to work with and focused on helping you make smart decisions to ensure your success.
We understand that your business and the challenges that you face are unique. That’s why Calabrio’s solutions don’t come in a one-size-fits-all package. We design our solutions with humans in mind to empower you with technology. Calabrio Services can help you fine-tune how you use your Calabrio solution so you can get the most out of your software investment.
Calabrio Support Services (CSS)
Technical support, anytime you need it.
+1 (800) 303-1248
+1 (763) 592-4680 (International)
Calabrio Support Services (CSS) provide 24/7 technical support to meet the needs of our customers, regardless of geographic location. Calabrio engineers have decades of cumulative contact center application experience and receive consistently high marks for their technical ability and responsiveness.
The world’s leading organizations trust CSS to solve their issues quickly and completely so they can focus on their business. Calabrio is proud to be the only workforce optimization vendor in the DMG WFO Product and Market Report for 2013/2014 to receive a perfect score of 5.0 (completely satisfied) from all customer references in all 10 satisfaction categories, including service and support.
In addition, Gartner notes, “Calabrio’s ease-of-use approach to its product extends to the company. Calabrio wants to be easy to work with and, as a result, provides good customer support (every reference scored them 10 out of 10, with 10 being the highest score) and excels at customer listening.”
Calabrio Implementation Services (CIS)
Installations and upgrades made quick and easy.
Calabrio solutions are installed on millions of desktops at more than 4,000 locations. With that much real world experience, Calabrio Implementation Services has perfected comprehensive implementations to support our customers and partners. A dedicated Implementation Engineer will handle your installation or upgrade project as well as configuration and system testing, all in accordance with the scope and timeline of the project so your software can best address your key business objectives. Installations are performed remotely and are completed in days, not weeks or months, maximizing the value for our customers.
Calabrio Training Services
Flexible training options for your unique needs.
The experienced training professionals of Calabrio Training Services are dedicated to ensuring that each Calabrio user gains the skills and expertise they need to take their contact center to the highest levels of customer service excellence with Calabrio ONE. Whether through on-demand eLearning videos, virtual instructor-led courses, in-person on-site training or a combination, Calabrio’s training options are designed to provide the flexibility that best suits your organization’s unique training needs.
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