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Customer Service is Our Priority

Calabrio provides end-to-end services to support partners and customers with Calabrio ONE deployments. You and your customers get the advantage of expert services right from the manufacturer to ensure your critical project is delivered on time, at a predictable cost, and is the most effective solution to meet each customer’s needs.

Planning, Design & Implementation Services

Calabrio finds that the best implementations occur when the end user focuses on the software as a business solution to ensure success. Calabrio will assist from start to finish: beginning with the planning and design stages, through to implementation, training and support.

  • Pre-sales engineering support
  • Install and configure WFO software
  • Project management
  • Consult on best practices
  • Application interoperability
  • End-to-end system testing
  • Turnover to support

Calabrio Learning Center

The Calabrio Learning Center offers eLearning and instructor-led training courses designed to help agents, supervisors and administrators be skillful and successful using Calabrio ONE software. Calabrio’s goal is to ensure each individual who uses our software is comfortable, capable and content with their results. Customers come to Calabrio for training and consulting with the confidence they are in the capable hands of the software subject matter experts. Courses include:

Workforce Management

  • Administrator Training
  • Supervisor Training
  • Agent Training
  • Consulting and Optimization

Call Recording and Quality Management

  • Administrator Desktop Training
  • Manager, Supervisor and Evaluator Desktop Training
  • Agent Training

Partners and customers can visit the training page of the Calabrio Partner Portal for course descriptions and registration, or contact training@calabrio.com for more information.

Calabrio Support Center

The Calabrio Support Center offers unparalleled service and support to assist our customers and partners when they need it most. Calabrio engineers have decades of cumulative contact center application and ACD/telephony experience, and receive consistently high marks for their service ability and responsiveness. Calabrio Service Center provides 24/7 service options to meet the needs of our customers and partners, regardless of their location.

Services for Cisco Unified Contact Center Express

Calabrio also offers a range of services to support Cisco Unified Workforce Optimization deployments. Partners and customers get the advantage of expert services right from the manufacturer to ensure each critical project is delivered on time, at a predictable cost, and is the most effective solution to meet the customer’s needs. Partners seeking additional information about these services can download our Services Brochure at http://portal.calabrio.com/tiki/tiki-index.php?page=support.

Who to Call

Need help? Our specialized teams are here to support your success.

For Planning, Design and Implementation Services, contact:
+1 (763) 592-4600  from 8:00 a.m. – 5:00 p.m. CT M-F or
pdihelpdesk@calabrio.com

For Calabrio Support Services, contact:
U.S. Only: +1 (800) 303-1248 

International: +1 (763) 592-4680
Australia: 1800-209076
Netherlands: 0800-0234352
Singapore: 1-(800) 130-2099
Thailand: 001-800-13-205-0345
Belgium: (855) 429-0545
India: (855) 4290559

Cisco: +1 (800) 553-2447 

calabriosupport@calabrio.com

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