Austin Messer

Austin Messer

Austin Messer is a Product Manager at Calabrio focusing on the Calabrio ONE platform. Austin has over 15 years experience in telecommunications and networking, including architectural design and implementation of multiple unified communications and contact center vendors. Austin specializes in platform integrations as well as furthering Calabrio’s strategy around advancing data and media capture techniques.

  • Public Cloud is Now the Preferred Place for Sensitive Data

    A new Intel survey shows that more businesses are seeing the security advantages of the cloud—and rapidly shifting sensitive data and business-critical functions to cloud-based solutions. Intel Security’s February 2017 survey of more than 2,000 cloud security professionals found that “trust and perception of public cloud services continues to improve year-over-year,” with those who trust […]

  • Flexibility is Key for the Modern, Multichannel Contact Center

    With customer expectations at an all-time high, brands have never been under more pressure to deliver a great customer experience if they want to compete for business and, ultimately, customer loyalty. For contact centers, that means being accessible when customers need help and offering unprecedented levels of service. This pressure to deliver such a lofty […]

Customer Experience Update