- IAUG Converge 2014 Apr 27 May 01 Dallas, TX
- Cisco Live 2014 May 18 May 22 San Francisco, CA
- Calabrio User Group Annual Summit 2014 Sep 15 Sep 17 Minneapolis, MN
Keeping Your Contact Center Relevant – Guiding Principles for Demonstrating Value in a New Era of Customer Care
Today’s consumer has access to a vast network of service options, many of which your service center many not control, including online forums, wikis, and informal peer communities, like Facebook and Twitter. The millennial generation has learned to communicate with their fingers and thumbs as much as their ears and mouths, and they are less likely to pick up the phone and call. Which raises the question: What is the fate of the contact center? Join Frost & Sullivan and Calabrio as our panel of customers and industry experts discuss trends, experiences and best practices for keeping the contact center relevant.
Can Your Center Keep Up With the Changes? Manage the Avalanche of Complexity and Still Control Costs
Join Frost & Sullivan and Calabrio in this eBroadcast as they discuss why the next generation contact center must have better insight into the customer, the ability to motivate their workforce, greater flexibility in technology and process and the ability to react quickly for a competitive edge.
Calabrio ROI Series
Realize True ROI from Your Worforce Management Solution – presented by DMG Consulting and Calabrio. Watch
Analytics and Other Tips to Increase your Payback from QA – presented by DMG Consulting and Calabrio. Watch
Calabrio Back-to-Basics Series
Back to Basics Webinar Series – Presented by The Call Center School. These back to basics tips for getting started will save you time, could save you money, and will surely increase your ROI. First recorded session now available.
Click here to access recorded webinars presented by Calabrio for our partners and customers.