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Nov 7

Calabrio won the Stevie for its Calabrio ONE® speech analytics solution.  In ...

Oct 17

Calabrio customers have been truly integral to how far we’ve come in ...

Events

Upcoming Events


Recorded Events

eBroadcasts

Keeping Your Contact Center Relevant – Guiding Principles for Demonstrating Value in a New Era of Customer Care

Today’s consumer has access to a vast network of service options, many of which your service center many not control, including online forums, wikis, and informal peer communities, like Facebook and Twitter. The millennial generation has learned to communicate with their fingers and thumbs as much as their ears and mouths, and they are less likely to pick up the phone and call. Which raises the question: What is the fate of the contact center?  Join Frost & Sullivan and Calabrio as our panel of customers and industry experts discuss trends, experiences and best practices for keeping the contact center relevant.
Watch

Can Your Center Keep Up With the Changes? Manage the Avalanche of Complexity and Still Control Costs

Join Frost & Sullivan and Calabrio in this eBroadcast as they discuss why the next generation contact center must have better insight into the customer, the ability to motivate their workforce, greater flexibility in technology and process and the ability to react quickly for a competitive edge.
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Calabrio ROI Series

Realize True ROI from Your Worforce Management Solution – presented by DMG Consulting and Calabrio. Watch

Analytics and Other Tips to Increase your Payback from QA – presented by DMG Consulting and Calabrio. Watch

Calabrio Back-to-Basics Series

Back to Basics Webinar Series – Presented by The Call Center School. These back to basics tips for getting started will save you time, could save you money, and will surely increase your ROI. First recorded session now available.

Session 1 – Quality Management – Finding the Coachable Moments

Session 2 – The Building Blocks of WFM: Understanding the Basic Principles and Trade-offs

Recorded Webinars

Click here to access recorded webinars presented by Calabrio for our partners and customers.