Company

Calabrio, Inc. develops and markets a unified suite of customer interaction and workforce optimization software for next-generation, IP-based contact centers. Unified Desktop tools help streamline the customer interaction process for greater efficiency. Workforce Optimization software provides tools to help contact centers measure quality and performance, and make continuous improvements in the effectiveness of people and processes to support the goals of the business. Built to work together as a suite, the software eliminates solution complexity for any size business.

Calabrio is a spin-off of Spanlink Communications’ products division, which was formalized in November 2007 to combine Spanlink’s product development group and an acquisition, Calabrio, Inc., out of Montreal, Canada. These two development organizations have almost 20 years of combined product development experience. Key milestones include:

2007	Calabrio, Inc. established as an independent company
2006	Spanlink acquires CALABRIO Workforce Management software
	Launches Quality Management Software built for Virtual Environments
2000	OEMs Agent and Supervisor Desktop Products to Cisco
1997	Purchases assets of FastCall from Comdial; OEMs to Lucent and Nortel
1996	First implementation of Calabrio (Forecasting and Scheduling) (MasterCard - National Bank of Canada)
1995	CALABRIO Workforce Management company is founded in Canada

Calabrio at a Glance

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• 120 employees
• Product Development Centers in Minneapolis and Montreal
• Key Cisco Developer and Supplier 
  
• 3,000 customers
• 500,000 desktops

Executive Management

Paul Lidsky – CEO and President

Tom Goodmanson - Chief Financial Officer

Jon Silverman – Chief Technology Officer

Ralph Flamini – Vice President of Worldwide Channels

Tim Kraskey – Vice President of Marketing and Business Development