Security used to be one of the biggest factors preventing organizations from moving their contact center to the cloud. Now, it’s actually a reason to make the switch.
Intel Security’s February 2017 survey of 2,000+ cloud security professionals discovered that businesses are rapidly shifting sensitive data and business-critical functions to cloud-based solutions.
In fact, only 44 percent of contact centers still operate purely on-premises—down from 80 percent in 2015.
If you’re considering making the move, download Stepping Up to the Secure Cloud to learn:
- Why contact center cloud adoption is accelerating
- How cloud-based data security can improve security over on-premises solutions
- Six best practices to look for in a contact center technology provider to maximize contact center cloud security
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