Customer Success Stories
Companies like yours have found success with Calabrio

Driving customer service excellence across industries

Companies are achieving success in the contact center and throughout the enterprise with Calabrio’s customer engagement and analytics software solutions. Learn how Calabrio is helping other organizations in your industry achieve top-line growth.

Polaris integrates QM and WFM with Calabrio ONE for improved customer service through multi-channel interactions.

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The City of Vancouver has reduced agent turnover and accommodated outstanding growth with Calabrio WFM.

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Republic Services correlates QM scores and sales numbers in Calabrio ONE to motivate agents and drive revenue growth.

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Getronics manages multiple contact centers across the globe with Calabrio ONE for consistent customer service.

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IT managed service provider Virteva experiences operational efficiencies and business growth with Calabrio ONE.

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A Contact Lens Retailer manages risk, streamlines processes, and reduces time to shipment with Calabrio Analytics.

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A Medical Center leverages Calabrio ONE to record and analyze 100% of calls to prove adherence to HIPAA and avoid fines.

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An Insurance Company ditched spreadsheets for Calabrio WFM taking the guess work out of contact center scheduling and forecasting.

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A large Credit Union plans staffing, tracks performance metrics, and evaluates customer interactions with Calabrio ONE.

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A Consumer Products Company leverages powerful metadata tags in Calabrio QM for quick retrieval of call and screen recordings.

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A Beverage Manufacturer identifies trends in the contact center and shares valuable insights across the enterprise with Calabrio Analytics.

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A Clothing Retailer uncovers the root cause of escalations in the contact center and develops agent training with the help of Calabrio Analytics.

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Customer Experience Update