INDUSTRIES
PRODUCTS
Nebs Deluxe Pinpoint, J.J. Foods
BANKING AND FINANCE
Guaranty Trust, MasterCard, Chase Card Services, Indymac Bank
INSURANCE
Ameritas Holding Company, Standard Life, Allianz Life
MANUFACTURING
Armstrong World Industries, L’Oreal
OUTSOURCING
Virtual Agent Services, Taction, the gem
COMMUNICATIONS
French Telecom, Orange – France, Getronics
TRAVEL INDUSTRY
Air Canada Vacation, North American
Leisure Group
TRANSPORTATION
SNCF Railways – France, Canadian National
Customers
Calabrio has solutions installed on more than 500,000 desktops and 3,000+ customer locations across the globe. These are just a few of their success stories: | Ameritas Calabrio Workforce Management (WFM) helped Ameritas gain greater visibility into its daily operations and more intelligently mobilize their highly-skilled agents which has resulted in better strategic operation of its contact centers and providing consistent, higher levels of customer service. Click here to download a case study |
| Belron Canada, Inc. BELRON purchased CALABRIO in 2001 and quickly achieved excellent results in terms of staffing levels and call volume forecasting (99.5% precision or +/-5 calls over 1,000). Calabrio also contributed to important time savings for BELRON in terms of schedule production, distribution and daily management. BELRON has saved over 35 hours of manual schedule creation and has achieved over 95% agent schedule adherence with Calabrio Workforce Management (WFM). Click here to download a case study |
| CSD " Your team has done a great job in showing CSD the potential upside of the Calabrio product and how it can enhance the staffing of our VRS centers." - Jim Skjeveland, Senior VP, CSD |
 | Getronics The Calabrio Quality Management Solution enables call recording and quality management services for the Getronics clients calling into local and multiple international locations. The edge-oriented application architecture minimizes hardware and bandwidth utilization for multi-site centers, which makes it practical to deploy an effective quality management program in virtual environments. Click here to download a case study |
 | Orange Orange France purchased the Calabrio Workforce Management (WFM) solution in 2003 to help manage its 5,700 agent schedules in 32 contact centers. All 32 contact centers are managed as one large virtual center, both through skill and schedule management as well as matching call-routing rules—all while meeting employee contractual agreements under the umbrella of the French Labor Law. Click here to download a case study |
| Sears Canada "I wanted to thank you for your contribution to our company. Your work is appreciated and you will be proud to hear that we are forecasting a strong increase in operational profits and are well on our way towards a sustained and profitable growth for the future." - Mark Cohen, président, Sears Canada |
 | Susquehanna Using Calabrio Workforce Management (WFM) gave Susquehanna immediate visibility into its customer contact center operations, reduced operational expenses and enhanced customer service. Click here to download a case study |
| Taction “Given our deep experience with technology, we knew exactly what capabilities we needed and were careful to do our homework in researching possible solutions. After our year-long search, Calabrio beat out a field of a dozen competitors, including the largest workforce management vendors, on features, functionality and price. Other criteria included a five-year estimate of total cost of ownership, seventy-plus point questionnaire, Dun & Bradstreet credit ratings and more. But most of all – beyond the numbers and features – when we visited Calabrio to meet their people, we saw that it was a natural fit between our two cultures and spirit of excellence.” - Steve White, CEO of Taction Click here to download a case study |
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