DMG Consulting LLC’s annual Workforce Optimization Product and Market Report provides an in-depth analysis of the contact center WFO market, WFO software suites, and the ongoing evolution of customer engagement in the contact center.
Fill out the form at the right to download a complimentary 2014/2015 Workforce Optimization (WFO) Product and Market Report from industry analyst DMG Consulting to learn more about:
- WFO market activity and projections
- Technology trends including Analytics advancements
- Analysis of leading vendors’ customer satisfaction scores
This edition of the report features an analysis of vendors including Avaya, Calabrio, dvsAnalytics, Envision, inContact (Uptivity), Interactive Intelligence, KnoahSoft, NICE, OnviSource, TelStrat, Verint, VPI and ZOOM International.
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