Workforce Optimization for the Small-to-Medium Sized Contact Center
The time is right for scalable workforce optimization and analytics solutions

By Paul Stockford, President and Chief Analyst at Saddletree Research

Small-to-mid sized enterprises begin to dominate the contact center market in sheer numbers, so isn’t it about time to answer their need for a scalable workforce optimization and analytics solution? The perceived complexity of a workforce optimization tool has forced small centers to shy away from implementation. That’s about to change.

In this white paper, author Paul Stockford, President and Chief Analyst of Saddletree Research, explains why the time is right for small-to-mid sized enterprises to embrace a workforce optimization and analytics solution, think big!

As with all of our authored and sponsored papers, we hope this report provides you with a clear path to a better way of doing business.

Customer Experience Update