Upcoming Events
- SpeechTek 2010:
August 2-4, 2010 - Visit Calabrio at SpeechTek 2010 in New York, NY - Booth 510
- Cisco Worldwide Collaboration Partner Summit 2010
November 16-18, 2010 - Phoenix, AZ
Recorded Events
- Calabrio Podcast Series:
Expert Guide to a Smart WFO Start – Simple Tips for Tapping the ROI Potential of Workforce Management, Performance Reporting,Quality Management and Speech Analytics. Hosted by CRMXchange
Podcast 1: Justifying Speech Analytics One Step at a Time
Podcast 2: Getting the Right KPIs: Managing by the Numbers at Each Call Center Layer
Podcast 3: The Building Blocks of Workforce Management: Spreadsheets and Beyond
Podcast 4: Best Practices for Quality Monitoring in Today's Contact Center
- Speech Analytics to the Rescue:
Speech Technology Magazine Sponsored Roundtable Event - Gaining Business Insights from Contact Center Speech Analytics
- Podcast from International Avaya Users Group 2010:
Calabrio’s Vice President of Worldwide Channels Ralph Flamini discusses how Calabrio is using workforce optimization to help customers rise out challenging times and to be prepared for growth. Hosted by Telecom Reseller