Last week Calabrio held its first annual Calabrio User Group Summit in Nashville, Tennessee, what a week! We shared our roadmaps and best practices to continue making the user experience even better with the Calabrio ONE ® workforce optimization suite.  We were also able to share Calabrio’s vision for Analytics in the WFO suite. 

One of the most important experiences we took away from the CUG Summit was the chance to share ideas and really get to know each one of our valued users who took their valuable time to help make us better. We were so pleased with our users’ openness and willingness to provide essential input.  As I stated in Oct. 27^th’s post Coming Together Makes for Good Company and Good Design, we can’t depend on what we THINK our customers need – we must work with our customers to tailor our solutions to really meet their dynamic technology and business requests.  The summit provided us with this valuable opportunity to collaborate with our users and continue to work towards meeting those contact center challenges they face every day.

Customers can join CUG anytime; just visit our Calabrio User Group webpage.  We are already preparing for next year’s annual summit – and looking forward to it! 

Tom

2011

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