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Calabrio Achieves Prestigious ISO 27001 Certification to Protect Private and Valuable Customer Data

10/18/2012

Calabrio commits to high standards to ensure customers ultimate confidence in secure information management

MINNEAPOLIS, Minn. — Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio has been certified by the Bureau Veritas Group for strict compliance to information security and data protection standards. Calabrio has gained International Organization for Standardization (ISO) 27001 Certification—a prestigious recognition that reflects the company’s commitment to providing tools that proactively protect, manage and preserve its customers’ valuable data from loss or malicious attack.

The ISO 27001 security standard recognition assures customers, consumers, suppliers and shareholders that their informational assets are protected. Calabrio initiated the certification process in order to address the needs of large enterprise customers and enable them to confidently utilize the Calabrio ONE suite and Calabrio support services for their workforce optimization needs.

“An organization’s raw data and customer information is a crucial asset to its everyday operations and success. It’s imperative that this information is protected,” said Tom Goodmanson, president and CEO of Calabrio. “The ISO 27001 Certification ensures that any risks that may threaten a business’ data are identified, managed and eliminated. Calabrio is amongst a select few in the contact center software industry to receive this recognition and is a strong proof-point of our aggressive efforts to protect our customers’ critical business information.”

Calabrio’s ONE workforce optimization suite is the first Web 2.0-based contact center software, allowing users to granularly personalize its toolset for each user level. The solution suite simplifies workforce management and data analytics by leveraging common underlying data, minimizing cross-application administration and enabling dynamic dashboard and reporting tools. The Calabrio ONE solution suite includes call recording, quality management, workforce management and speech analytics, offering the comprehensive platform contact centers want and the guaranteed data protection they need—to provide excellent customer service, manage effectively and reach their business goals.

The Bureau Veritas Group plays a key role in both risk management and performance improvement for organizations looking for support in protecting their respective brands, assets and business. ISO 27001 Certification ensures crucial standards and controls are followed in order to effectively establish, monitor, manage, review, maintain and continuously improve a Information Security Management System (ISMS). Many organizations around the world require their vendors to have ISO 27001 Certification, including government agencies, non-profit organizations and commercial enterprises.

Calabrio ONE is currently available through Calabrio and its partner network. Additional information about all Calabrio products can be found at www.calabrio.com.

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.