Calabrio and PCS Software Announce Preferred Distributor Partner Agreement for Brazilian Contact Center Market

MINNEAPOLIS—March 30, 2015—Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced a new preferred distributor partnership with PCS Software in Brazil. PCS specializes in the development of high-tech solutions for contact centers and is a leading provider in the rapidly growing Brazilian market.

Brazil is already the world’s seventh largest market for contact center services and continues to grow at an accelerated pace. The new preferred distribution partnership with PCS is part of Calabrio’s ongoing strategy to expand its growing global customer base through key partnerships in strategic locations around the world. Calabrio also recently opened a regional office in Asia Pacific.

“Our partnership solidifies an already strong relationship with PCS and represents excellent synergy between two best-in-class contact center players that have established strategic technology partnerships with Cisco, Avaya and other industry leaders,” said Calabrio President and Chief Executive Officer Tom Goodmanson. “PCS is revered for its in-depth technical knowledge, has a large and well-established presence in Brazil and its platforms are approved by all the mainstream PBX manufacturers. We are delighted that PCS will represent Calabrio in all aspects of our customer interactions in Brazil.”

PCS President and CEO Antonio Ribeiro noted, “Calabrio suits our desire to partner with an innovative software company that offers a platform-agnostic, proven and reliable WFO solution. PCS looks forward to representing Calabrio in Brazil for all phases of the sales cycle, including pre-sales, professional services and technical support. We are confident that by working together, both of our companies will enjoy strong, consistent and predictable revenue growth in this rapidly expanding contact center market.”

Added Goodmanson, “We are eager to introduce Calabrio ONE® to Brazil’s exploding contact center market, and already have begun working with PCS to meet the needs of enterprise customers looking for a comprehensive, easy-to-use and robust contact center software solution.”

Calabrio ONE ® is a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Products in the suite include call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Recent enhancements to the suite include Avaya DevConnect Certification and Cisco Certification testing, including greater Cisco integration with Cisco Voice Portal (CVP).

About PCS Software

PCS is a Brazilian company and a recognized market leader. It offers comprehensive Contact Center solutions including Call Recording, IVR, Automatic Dialers and CRM. Throughout a network of partners—NEC, Aastra, Alcatel, Damovo, Getronics and Sopho, among others—PCS has national sales coverage and more than 500 active customers. PCS solutions have passed and earned official program certifications from Alcatel, Aastra, NEC, Unify and Panasonic.

About Calabrio, Inc.
Calabrio delivers workforce optimization (WFO) and analytics solutions that elevate the customer experience and drive strategic business growth. The company’s integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers contact centers of all sizes to optimize agent performance and liberate the data that provides true insight into the voice of the customer.

With more than 4,000 clients worldwide, Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named a “Visionary” for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company also is a member of the Cisco Developer Network (CDN), and a technology partner within the Avaya DevConnect program.

Find news and information at www.calabrio.com

Follow @calabrio on Twitter.

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

*Gartner, Inc. “Magic Quadrant for Customer Engagement Center Workforce Optimization” by Jim Davies, November 12, 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Customer Experience Update