Calabrio Announces Comprehensive New Training Program for End Users

06/29/2009

Kim Kraska Joins Organization to Lead New Calabrio Learning Center

MINNEAPOLIS, MN., June 29, 2009 – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, announced today that they have expanded their training services to provide formal training programs for customer end users. The new Calabrio Learning Center offers training courses designed to help agents, supervisors and administrators to be skillful and successful using both Calabrio and Cisco contact center software.

Calabrio has hired Kim Kraska to lead this effort. Kraska and her team are responsible for all aspects of partner and end-user training – from curriculum design to content creation to course delivery. Kraska joins Calabrio from Spanlink Communications, Inc., where she had eleven years of experience building and leading their contact center training program.

“Understanding the capabilities of a software application is critical for end-user acceptance and customer satisfaction,” said Paul Lidsky, CEO and president of Calabrio, Inc. “Our goal is to ensure that each individual who uses our software is comfortable, capable and satisfied with their results. Providing the option for customers to come directly to Calabrio gives our partners the choice to focus their training and consulting efforts in core areas with the confidence that their customers are in the capable hands of the software subject matter experts.”

End-user training is an extension of the partner-enablement training that Calabrio provides today. In addition to end-user training, Calabrio will continue to provide training courses for partner knowledge transfer and certification.

New Courses Focus on End-User Success by Role

Calabrio has built curriculum to support end-user knowledge transfer by product and by role. Initial course options will include:

Workforce Management

Compliance Recording and Quality Management

Cisco Agent Desktop Suite

Cisco Reporting Solutions

The Calabrio Learning Center offers a tailored mix of training at the customer site, classroom training at Calabrio headquarters in Minneapolis, MN, as well as web-based training. Registration is currently available for all courses. A link for course descriptions and registration can be found at http://www.calabrio.com/support.asp.

About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio One™, a comprehensive suite of customer interaction and workforce optimization software that’s easy to implement, use and maintain in new IP-based customer interaction networks. By integrating workforce optimization within the agent and supervisor workflow, Calabrio helps customers align their contact center business processes and performance with their business objectives. Calabrio distributes their software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 640,000 desktops. Calabrio is a member of the Cisco Technology Developer Program (CTDP), the Nortel Open developer program, and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.

Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

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