Calabrio Awarded 2013 TMC Labs Innovation Award by INTERNET TELEPHONY

Calabrio ONE Honored for Exceptional Innovation 

Minneapolis, MN — Calabrio announced today that Calabrio ONE has received a 2013 TMC Labs Innovation Award from INTERNET TELEPHONY magazine.

The first product of its kind on the market, Calabrio ONE is a comprehensive suite of contact center workforce optimization software created in a modern Web 2.0-based framework.  Calabrio ONE redefines contact center software with easy-to-use, widget-based dashboards that can be personalized for each user. Agents and supervisors can tailor their interface with widgets that reveal the performance metrics, patterns, and trends needed by each user to do their job efficiently and effectively. With Calabrio ONE, contact centers can accomplish more with less effort.

In its latest innovation, Calabrio ONE offers market-leading analytics capabilities. Contact centers are sitting on endless amounts of useful data.  When left to traditional approaches to analyzing voice data—where contact centers are forced to manually listen to calls in order to pinpoint essential transactions, identify trends and take action—enormous business opportunities can be lost. Users can’t listen to every call, so most contact centers don’t have a complete view of what customers and agents are saying. With the Calabrio ONE Speech Analytics component, the process of turning unstructured phone transactions into big data that can be sorted, evaluated and acted upon is easy and cost effective.

“Calabrio ONE offers the best of both worlds, a simple user interface that decodes the complex data that is collected with every customer interaction,” said Kristen Jacobsen, Director of Marketing at Calabrio. “We are honored to receive the 2013 TMC Labs Innovation Award, and we’re exited to create more solutions that help our customers work smarter, not harder.”

Now in its’ fourteenth year, the TMC Labs Innovations Award honors products and services that display true innovation and have advanced the IP Communications industry. Winners were selected by the TMC Labs team and the editors of INTERNET TELEPHONY. 

“In this year’s winners we found a group of truly unique solutions that represent major breakthroughs in communications technology,” said Tom Keating, TMC Labs Founder and TMC CTO. “Calabrio has proven themselves as an IP Communications leader and their commitment to quality and innovation is evident in Calabrio ONE.”

“I would like to congratulate Calabrio for winning the prestigious TMC Labs Innovation Award,” said Rich Tehrani, CEO, TMC. “Calabrio ONE marks a major breakthrough and I look forward to seeing what Calabrio comes up with next.”

Winners of the 2013 TMC Labs Innovation Award will be published in the July/August 2013 issue of INTERNET TELEPHONY. 

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics, text analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a Technology Partner in the Avaya DevConnect program. Find news and information at www.calabrio.com.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

About INTERNET TELEPHONY:

INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 350,000 readers, including pass-along readers. For more information, please visit www.itmag.com. 

About TMC:

TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud ComputingM2M EvolutionCustomer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; (CVx) ChannelVision Expo; Cloud4SMB Expo; DevCon5 – HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Mobile Commerce Zone Conference & Expo; SecureIT; StartupCamp; Super Wi-Fi Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.

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