Calabrio Customers Share Their Success and Insight at ITEXPO’s Case Study U
Calabrio ONE users will discuss use of next-gen customer interaction technology, social media and optimization techniques at business communications event
MINNEAPOLIS, Minn. – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, today announced that Calabrio customers Republic Services, Green Mountain Coffee Roasters, AAA of Western and Central NY, and Polaris have been invited to speak at ITEXPO’s inaugural Case Study U, held August 27, 2013, at the Mandalay Bay in Las Vegas.
Case Study U is a series of educational and interactive panels that feature the communication technology industry’s leading CIO’s and IT executives to share tips and best practices for deploying and maintaining next-generation networks.
“The Calabrio customers invited to share their expertise at ITEXPO’s Case Study U are fast-moving companies on the cutting-edge of innovation,” said Tom Goodmanson, Calabrio president and CEO. “These customers will demonstrate their leadership in the use of next-generation customer interaction and unified communications technology, and session attendees are sure to benefit from their insight, learning new ways to leverage new technology to propel their own businesses forward.”
As business communication technology continues to evolve, Case Study U panels aim to examine the Who, What, Why and When of IT. In addition to featuring the industry’s leading CIO’s and IT execs, sessions will feature top editors and analysts and cover topics that include cloud computing, mobile enterprise, IT integration and more. Calabrio customers will participate in the following panels:
- (10:00 am) UC Deployments: Overcoming the Final Hurdles to Move Mainstream – Doug Saunders, director of IT for Republic Services, will join other IT experts as they share their knowledge and understanding of what hurdles must be overcome to successfully implement communications technologies and make them more accessible.
- (2:45 pm) Technology Rationalization and Integration – Use Cases for Deploying Next-Gen Tech – Nate Isham, network engineer III for Green Mountain Coffee Roasters, and Alexander Wareham, planning and analytics manager for AAA of Western and Central NY, will examine what it takes to successfully integrate new technologies into existing, diverse network environments and how each challenge can, or cannot be, successfully overcome.
- (3:45 pm) Business Processes Get Social – Robert Murnane, dealer services supervisor for Polaris, will examine the rise of business processes becoming more social in a way that maintains their integrity while at the same time makes them more accessible and extensible than ever.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.