Calabrio Expands ACD Integrations with Avaya Aura Contact Center
Calabrio ONE® Workforce Optimization Suite and Communications Server 1000 platform now directly integrated, benefitting Avaya customers worldwide
(MINNEAPOLIS) Calabrio, a leading provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its award-winning Calabrio ONE Workforce Optimization Suite in the Avaya marketplace by directly integrating its software with the Avaya Aura Contact Center (AACC), including the Communications Server 1000 platform.
Calabrio’s latest direct integration extends the flexibility, functionality and long-term benefits of its user-centric WFO software to new and existing Avaya Aura Contact Center users, without forcing infrastructure upgrades, like automatic call distributor (ACD) hardware.
“We are committed to the Avaya community, and believe companies should have a choice in both hardware and software. Our direct software integration with AACC puts customers in control,” said Tom Goodmanson, president and chief executive officer of Calabrio. “We pride ourselves on creating WFO software with a flexible and modern architecture that allows us to seamlessly integrate with any ACD.”
Calabrio’s direct software integration with the Avaya Aura Contact Center adds to its list of integrations offered, which include the Avaya Aura Call Center Elite on the Communications Manager platform.
Named a Visionary Vendor for the second consecutive year by Gartner*, Calabrio’s integrated WFO suite provides the contact center with a modern, reliable and flexible software platform. Calabrio ONE offers users with a consistent experience and interface across call recording, quality management, workforce management; and speech, text and desktop analytics solutions.
Calabrio is a gold member of the Avaya DevConnect program; part of the Avaya program since 2008. The Avaya DevConnect program enables businesses to confidently add best-in-class capabilities to their network, speed deployment of new applications and reduce both network complexity and implementation costs.
A complete list of product announcements, industry accolades and other company news is available in Calabrio’s Media Center.
For more information about Calabrio and Calabrio ONE, visit www.calabrio.com.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers and executives. Calabrio is a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
*Gartner, Inc., Magic Quadrant for Contact Center Workforce Optimization, Jim Davies, November 20, 2013. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.