Calabrio Named 2016 CRM Excellence Award Winner

Calabrio ONE recognized for helping businesses improve customer experience

MINNEAPOLIS, MN — June 7, 2016 — Calabrio, a leading provider of customer engagement and analytics software, today announced that TMC’s CUSTOMER magazine has named the Calabrio ONE software suite a 2016 CRM Excellence Award winner.

“Enabling our customers to succeed in customer experience is at the core of what we do and we’re honored to receive this recognition,” said Tom Goodmanson, president and CEO at Calabrio. “We believe it further demonstrates how valuable contact center technology is for businesses looking to become more customer-centric.”

The Calabrio ONE workforce optimization suite—which includes call recording, quality management, workforce management and voice-of-the-customer (VoC) analytics—works by transforming the contact center into an epicenter of customer engagement insights, empowering everyone in an organization—from contact center agent to CEO—with easy-to-use tools to better understand customers.

“The 17th Annual CRM Excellence Award honors Calabrio for being a true CRM partner to its customers and clients,” said Rich Tehrani, TMC’s CEO and Group Editor-in-Chief. “Calabrio has demonstrated to the editors of CUSTOMER Magazine that Calabrio ONE improved the processes of its clients’ businesses by streamlining and facilitating the flow of information,” added Tehrani.

The CRM Excellence Awards rely on hard data, facts and statistics to demonstrate the impact a winner’s product has made in a client’s business. Winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer.

The 2016 CRM Excellence Award winners are highlighted in the June 2016 issue of CUSTOMER Magazine.

About CUSTOMER
Since 1982, CUSTOMER Magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About Calabrio

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization—from contact center agents to the CEO—with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity.

Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio is a Leader in Gartner’s Magic Quadrant for Customer Engagement Center Workforce Optimization. The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.

Find news and information at www.calabrio.com. Follow @Calabrio on Twitter.

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.

Tags: CRM, Customer Relationship Management, Workforce Optimization, Customer Engagement, Contact Center

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