Calabrio Receives 2011 Communications Solutions Product of the Year Award

Minneapolis, MN – April 3rd, 2012— Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE as a recipient of a 2011 Communications Solutions Product of the Year Award.

Calabrio provides the contact center customer service industry with a better, modern option for workforce optimization software by eliminating the implementation and ownership challenges facing enterprises of all sizes. The Calabrio ONE® suite provides supervisors with more capabilities in fewer clicks, providing a clear view of comprehensive performance data, and streamlined tools and workflows for team management.
Calabrio ONE is compatible on a variety of mobile devices and features applications for both supervisors and agents.

“We are honored to receive this award for creating applications that make it easier for contact center professionals to provide better service to their customers,” said Tom Goodmanson, president and CEO at Calabrio.  “This award is a testament to the hard work of the Calabrio team to advance workforce optimization to offer our customers the advantages of a modern toolset that takes advantage of the speed, flexibility and mobility of the web.”

“Calabrio was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements in communications,” said Rich Tehrani, CEO, TMC. “The Calabrio ONE Suite has proven benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Calabrio. I look forward to more innovative solutions from them in the coming year.”

The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2011 through March 2012 were chosen as winners of the Communications Solutions Product of the Year Award.

The 2011 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions Websites.

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com/.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.

About TMC

TMC is celebrating its 40th anniversary as a global, integrated media company that helps clients build communities in print, in person, and online.TMC publishes the Customer Interaction SolutionsINTERNET TELEPHONYNext Gen Mobility, and Cloud Computing magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events:  Cloud Communications Expo; Cloud4SMB Expo; CVx (ChannelVision Expo); DevCon5; HTML5 Summit; LatinComm Conference & Expo; M2M Evolution Conference & Expo; Mobility Tech Conference & Expo; MSPAlliance MSPWorld; StartupCamp; Video World Conference & Expo and
more.

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