Calabrio Receives 2012 INTERNET TELEPHONY Product of the Year Award

Minneapolis, MN – December 17, 2012 — Calabrio announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the 2012 INTERNET TELEPHONY Product of the Year Award.

Calabrio strives to provide the contact center customer service industry with a better option for workforce optimization software by eliminating the implementation and ownership challenges facing enterprises of all sizes. Calabrio ONE is designed for a more personalized, efficient user experience with intuitive navigation that streamlines all components of the workforce optimization suite, including call recording, quality management, analytics, workforce management and performance management.  With its personalized Web 2.0 design, Calabrio ONE supports new kinds of users with more flexible work styles. This powerful dashboard provides data agents and supervisors need to do their jobs effectively.

“We are honored to receive the 2012 INTERNET TELEPHONY Product of the Year Award.  The Calabrio team works hard to provide modern and innovative applications that give contact center professionals the tools to create more streamlined, successful call centers,” said Kristen Jacobsen, Director of Marketing at Calabrio. “Supervisors are a critical component in contact center operations, yet it can be a challenge for them to get the clear view of contact center performance to keep their teams on track. We provide a powerful solution by arming them with the freedom to access more data and more resourceful tools in simplified and flexible views. With Calabrio, they are better equipped to lead their teams in delivering an exceptional and productive customer experience.”

“It is with pleasure that we recognize Calabrio with a Product of the Year Award. The editors of INTERNET TELEPHONY have verified that Calabrio ONE displays quality and innovation while providing solutions to real business communications challenges,” stated Rich Tehrani, CEO, TMC. “I would like to congratulate the team at Calabrio for their commitment to advancing IP communication technologies.”

2012 Product of the Year winners are published in the January/February 2013 issue of INTERNET TELEPHONY magazine. INTERNET TELEPHONY has been the authority in IP communication since 1998™.

For more information please visit http://www.tmcnet.com/.

About Calabrio, Inc.

Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio has achieved the highest status of Preferred Solution Developer in the Cisco Developer Network (CDN) and is a gold member of the Avaya DevConnect program. Find news and information at http://www.calabrio.com/.

Follow Calabrio on Twitter at: http://www.twitter.com/calabrio

Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in
this document are the property of their respective owners. 

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.  Please visit www.cismag.com.

About TMC

TMC, celebrating its 40th Anniversary in 2012, is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction SolutionsINTERNET TELEPHONYNext Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines. TMCnet.com, which is read by 1.5 million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: including Mobility Tech, M2M Evolution, ChannelVision Expo, MSPWorld, Super WiFi, SUITS, LatinComm, HTML5
Summit Conferences and more.Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

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