Calabrio Receives 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Solutions Product of the Year Awards
Calabrio Honored for Innovation, Technology and Industry Leadership
MINNEAPOLIS – September 23, 2015 — Calabrio announced today that TMC, a global, integrated media company, has honored the company with three 2015 TMC Awards presented by TMC’s CUSTOMER Magazine. Calabrio has been selected for the following:
- 2015 TMC Labs Innovation Award
- 2015 TMC Contact Center Technology Award
- 2015 TMC Communications Solutions Product of the Year Award
“Our company is customer-first and we make it an imperative to deliver on their requests. This has been the philosophy behind two-thirds of all new product features, pushing our team to problem solve and then innovate to meet today and tomorrow’s industry needs for superior customer engagement,” said Calabrio CEO Tom Goodmanson. “It’s always been a group effort. We share these awards with our thousands of clients who partner with us to make the best technology in the industry.”
As a banner year for massive growth and momentum, 2015 continues to exceed expectations. In August, the company announced revenue growth at 44 percent over the same period the previous year, more than 100 new customers and 25 new reseller partnerships so far this year. The company has also received numerous awards and industry acknowledgements for its technology vision, focus on meeting customer needs and being a great place to work. In addition to the TMC CUSTOMER Magazine awards, the company also received acknowledgement for:
- 2015 top workplace for a second year by the Star Tribune
- Being named a “Hot Vendor” by Ventana Research
- 2015 TMC CUSTOMER Magazine Product of the Year Award for Calabrio ONE
“Congratulations to Calabrio for being granted 2015 CUSTOMER Magazine TMC Labs Innovation, Contact Center Technology and Communications Solutions Product of the Year Awards. Calabrio has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer related technologies,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this outstanding achievement with three awards in 2015.”
The TMC Awards honor technology and products that display innovation, unique features and significant contributions toward improving communications technology. The TMC Awards are granted to those companies demonstrating ground-breaking contributions to the industry.
The 2015 CUSTOMER Magazine TMC Award results are in the September 2015 issue of CUSTOMER Magazine.
Calabrio elevates the customer experience and drives strategic business growth through workforce optimization (WFO) and voice of the customer (VoC) analytics solutions. The integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers customers to connect their corporate strategy to their customer engagement strategy by liberating the data that provides true insight into the voice of the customer.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Visionary” for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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