Calabrio Receives Communications Solutions Product of the Year Award
12/13/2011
Minneapolis, MN – December 13, 2011 – Calabrio, a leading provider of contact center workforce optimization software, announced today that TMC, a global, integrated media company, has named Calabrio ONE® as a recipient of the Communications Solutions Product of the Year Award for product innovations in prior year 2010.
Calabrio ONE is a comprehensive workforce optimization software suite that utilizes a Web 2.0-based framework, which allows contact center agents and supervisors to personalize their performance dashboards and applications for a customized user experience. Calabrio’s objective is to cut the complexity out of workforce optimization, making it easier to implement, use, and maintain.
“We are please to receive this award for outstanding innovation,” states Tom Goodmanson, president and CEO at Calabrio. “With Calabrio ONE, we have drawn on the proven techniques of the social web to deliver a suite of applications that helps contact centers to staff, schedule, and measure performance more effectively. This award is a testament to the hard work and outstanding results we’ve received.”
“Calabrio was chosen to receive a 2010 Product of the Year Award for creating exceptional advancements in voice and data communications,” said Rich Tehrani, CEO, TMC. “Calabrio ONE has shown benefits for its customers and provides ROI for the companies that use it. Their software suite is easy to use and approaches contact center software with a fresh perspective—personalization unique to the end user. Congratulations to the entire team at Calabrio. I look forward to more innovative solutions from them in the coming year.”
The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2010 through March 2011 were chosen as winners of the Communications Solutions Product of the Year Award.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.