Calabrio Shares Expertise on Customer Experience Management at ITEXPO
Calabrio’s Tom Sullivan to provide insight on voice of the customer in big data and right-time customer engagement at business communications technology event in Las Vegas
MINNEAPOLIS, Minn. – Calabrio, Inc., a leading provider of contact center workforce optimization and analytics software, announced today that Tom Sullivan, senior product manager for the company, will present at ITEXPO Las Vegas, the world’s largest and best-attended communications and technology trade show, held August 26-29 at the Mandalay Bay. During the event, Sullivan will provide his expert insight on more intelligent approaches to customer interaction decision-making that include leveraging analytics and other technologies to save businesses valuable time and money.
On Tuesday, August 27 at 11:00 am, Sullivan will join a panel of experts in the session titled, “Is Real-Time the Right-Time,” to explore and contrast the most effective management approaches. Sullivan will focus on how right-time processing can provide insight into which occurrences might be insignificant and which might be larger trends that require attention and action.
In the panel “Turning Data into Customer Experience Excellence,” scheduled for Thursday, August 29 at 2:00 pm, Sullivan will uncover how customer analytics can help a company’s business make the most of its customer data to increase revenue, efficiency and customer satisfaction considerably. He will review just how big and meaningful that data really is by showing examples of how voice transactions enable businesses to literally understand what their customers are saying in order to make better business decisions.
“Contact center and service organizations are continuously challenged to find simpler solutions for solving big business and technology problems,” said Tom Sullivan, senior product manager for Calabrio. “Big data and analytics present significant opportunities for customer service organizations today, and I’m eager to share real-life examples and advice to help customers understand more achievable ways to deliver the best customer service possible.”
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics, desktop analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.
About TMC & ITEXPO
TMC is a global, integrated media company that supports clients’ goals by building communities in print, online, and face to face. TMC publishes multiple magazines including Cloud Computing, M2M Evolution, Customer, and Internet Telephony. TMCnet is the leading source of news and articles for the communications and technology industries, and is read by as many as 1.5 million unique visitors monthly. TMC produces a variety of trade events, including ITEXPO, the world’s leading B2B communications event, as well as industry events: 3D Printing Conference & Expo; Asterisk World; AstriCon; ChannelVision (CVx) Expo; Cloud4SMB Expo; DevCon5 – HTML5 & Mobile App Developers Conference; M2M Evolution Conference & Expo; Secure Mobility Conference; Small Cell Summit, Software Telco Congress, StartupCamp; Super Wi-Fi & Shared Spectrum Summit; SIP Trunking-Unified Communications Seminars; Wearable Tech Conference & Expo; WebRTC Conference & Expo; and more. Visit TMC Events for additional information.