Calabrio to Co-Host Webinar on Importance of Omni-channel in Retail Contact Centers to the Customer Experience
Calabrio and Infinite Green co-host free online event about the changing landscape of customer service in the retail industry
MINNEAPOLIS – October 2, 2015 — Calabrio, a leading provider of contact center workforce optimization (WFO) and voice of the customer (VoC) analytics software, announced today that it will host a complimentary webinar in conjunction with customer experience experts Infinite Green titled, “Future of Retailing and the Value of Quality Interaction,” on Wednesday, October 7, at 11:30 AM CDT. Calabrio Innovation Center Manager Brad Snedeker will join Ryan Vaughn of Salesforce and Graeme Bell of Planet Twig in a roundtable discussion moderated by Jon Blum of Infinite Green.
“Customer service has become a way for retailers to differentiate themselves in an increasingly competitive field,” explains Snedeker. “In this webinar we’ll explore the importance of analytics technology to improve customer service quality across channels and drive top line growth.”
The group will discuss:
- Creating seamless omni-channel experiences
- Tying the retail brand to the contact center agent
- Leveraging voice-of-the-customer analytics to drive business value from quality customer interactions
For information and to register for the webinar, visit https://attendee.gotowebinar.com/register/5931186103105325058.
Calabrio elevates the customer experience and drives strategic business growth through workforce optimization (WFO) and voice-of-the-customer (VoC) analytics solutions. The integrated Calabrio ONE® software suite—including call recording, quality management, workforce management and analytics solutions—empowers customers to connect their corporate strategy to their customer engagement strategy by liberating the data that provides true insight into the voice of the customer.
Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Visionary” for three consecutive years by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2012-2014)*. The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program.
Calabrio, Calabrio ONE and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.
About Infinite Green
Infinite Green was founded in 2009 based on the simple concept that companies, small or large, at some point will have recurring challenges around defining, refining, or executing great customer experiences. Infinite Green believes that all customers should expect excellent service, regardless of how they choose to interact.
Our mission is to provide companies with innovation when needed, solutions with existing or new technology, and the horsepower to create culture and purpose throughout any organization. Infinite Green is changing the customer experience landscape by partnering with clients who want to be more to their customers, and in return, to be recognized for their efforts. Where are you on this journey?
Find information at www.goinfinitegreen.com.