Calabrio Workforce Management Now Compliant with Avaya NES
Allows contact centers to easily balance excellent service with improved efficiency and lower human capital costs MINNEAPOLIS, Minn. – August 31, 2010 – Calabrio, Inc., a leading provider of customer interaction and contact center management software, today announced that its Calabrio Workforce Management software version 8.3 is compliant with the NES (formerly Nortel Enterprise Solutions) Contact Center offering from Avaya, a leading global provider of business communications applications, systems and services.
Calabrio Workforce Management helps contact centers improve operational performance by optimizing staffing levels and efficiency, thereby increasing customer and agent satisfaction and retention. The application is now compliance-tested by Avaya for compatibility with Avaya NES Contact Center 7.
“We are closing in on the day when our full Calabrio One workforce optimization suite will be available to the Avaya contact center market,” said Tom Goodmanson, president and CEO of Calabrio. “Keeping our individual software components in step with Avaya contact center releases is an important element of our strategy, assuring our Avaya customers that our individual products interoperate seamlessly in their current environment.”
Calabrio is a member of the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
About Calabrio, Inc.
Calabrio, Inc. develops and markets Calabrio One, a comprehensive suite of customer interaction and contact center management software that€s easy to implement, use and maintain. Calabrio One is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. The Calabrio One name represents a move toward a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user € agents, supervisors, managers, knowledge workers, and executives. Calabrio distributes their software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 690,000 desktops. Calabrio is a member of the Cisco Developer Network (CDN), and a gold member of the Avaya DevConnect program. Find news and information at www.calabrio.com.
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Calabrio, Calabrio One and the Calabrio logo are registered trademarks or trademarks of Calabrio, Inc. All other trademarks mentioned in this document are the property of their respective owners.