eLoyalty Signs Agreement to Resell Calabrio Software

MINNEAPOLIS, MN., – Calabrio, Inc., a leading provider of workforce optimization and unified desktop software for IP-based contact centers, today announced that eLoyalty has signed an agreement to resell Calabrio’s workforce optimization products.

eLoyalty is a global Customer Relationship Management (CRM) consulting, systems integration, and managed services company that specializes in CRM business transformation and technology integration. It will now include Calabrio Workforce Management and Calabrio Quality Management products as part of its Cisco Unified Contact Center Enterprise offer.

“eLoyalty’s Integrated Contact Solutions enable our clients to significantly transform their customer experience, build customer loyalty and deliver solid economic results,” said Steve Pollema, vice president of Integrated Contact Solutions / CRM for eLoyalty. “The Calabrio workforce optimization products enhance our solution offerings by allowing our clients to make continuous improvements in the efficiency of customer interactions and in customer satisfaction.”

The Calabrio suite integrates a variety of applications that increase contact center efficiency and effectiveness in key areas, such as improving the customer experience and business process efficiency, and contributing to improved revenue and profitability goals.

“eLoyalty’s value-added solutions make workforce optimization a natural extension of their offerings,” said Ralph Flamini, vice president of Worldwide Channels for Calabrio. “We are thrilled to have them on board as a reseller of the Calabrio suite of products.”

Calabrio makes it easier for IP-based contact center organizations to deploy, support and use the software so that they can realize results from their investment. For example, Calabrio customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate within their teams to impact performance – all from a common desktop.

About eLoyalty
eLoyalty helps its customers achieve breakthrough results with revolutionary analytics and advanced technologies that drive continuous business improvement. With a long track record of delivering proven solutions for many of the Fortune 1000, eLoyalty’s offerings include Behavioral Analytics™, Integrated Contact Solutions and Consulting Services, aligned to enable focused business transformation. Find news and information at www.eloyalty.com.

About Calabrio, Inc.
Calabrio, Inc. develops and markets a comprehensive suite of customer interaction and workforce optimization software that’s easy to implement, use and maintain in new IP-based customer interaction networks. By integrating workforce optimization within the agent and supervisor workflow, Calabrio helps customers align their contact center business processes and performance with their business objectives. Calabrio distributes their software through channel partnerships and an OEM relationship with Cisco, and has installed software on more than 500,000 desktops. Find news and information at www.calabrio.com.

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For Immediate Release
Contact:
Dave Boxum, Weber Shandwick
Tel: 952.346.6147
dboxum@webershandwick.com

Customer Experience Update