Product Innovation, Customer Growth and Market Leadership Drive Calabrio Success in 2016

MINNEAPOLIS – February 2, 2017 –  Calabrio, a leading provider of customer engagement and analytics software, closed 2016 with remarkable company growth, continued market leadership and the launch of its new Calabrio ONE cloud platform–in its mission to revolutionize the industry with modern, easy-to-use, cloud-based software that transforms the agent and customer experience.

“2016 saw the rise of digital business and heightened consumer expectations transform how companies interact with customers. It’s widely known that customer engagement is now a competitive differentiator,” said Tom Goodmanson, president and CEO at Calabrio. “Calabrio is helping customers respond to the shift—providing a singular view of all customer interactions so that companies can attain real improvements inside the contact center and drive these results into the business, improving the employee and customer experience. Our approach—our way of doing things differently and bucking the status quo—resonates with enterprises looking for a modern, cloud-based, easy-to-use WFO solution. In fact, 40 percent of the clients we signed on in 2016 were competitive displacements. We look forward to carrying that momentum in 2017 and are already off to a great year.”

Customer and Partner Growth Drives Calabrio Expansion
Customers remained at the center of Calabrio’s success in 2016. The company continued to expand its large-scale deployments by expanding its customer base by nearly 50 percent across retail, healthcare and financial industries. Key customer wins include new cloud customers TSheets and Sequential Technology International (STI). Global expansion continued as Calabrio strengthened its presence in key markets, signing dozens of new partnerships across North America, APAC and EMEA.

Calabrio’s annual Calabrio Customer Connect (C3) customer conference garnered record attendance in 2016 with nearly 400 global customers traveling to Minneapolis for the event. In 2017, the company will take its conferences on the road to both Las Vegas and London. Responding to customer growth and market momentum, Calabrio continued to build its global team, adding more than 100 new employees across its development, sales and customer success organizations.

Modern Customer Needs Drive Product Innovation
As contact centers continue to transform into hubs of customer engagement, companies are looking to modernize infrastructure to meet the needs of the changing workforce to provide enhanced multichannel service and support for customers.

In October, Calabrio introduced the first end-to-end multitenant, ACD-agnostic platform to help customers easily make the transition to the cloud. Calabrio now provides customers the freedom to deploy its software via public cloud, on-premises or as a hybrid approach without sacrificing functionality or ease-of-use.

Market Leadership & Recognition
In August, Calabrio announced its acquisition by KKR, a leading global investment firm which will further fuel opportunities for innovation and expansion.

Calabrio received various industry acknowledgements in 2016 including being named a “Leader” in the Forrester Wave: Workforce Optimization Suites, Q3 2016.

Other awards include:

  • TMC Communications Solution Product of the Year
  • Saddletree Research 2016 Kachina Award
  • Ventana Research 2016 Business Technology Leadership Awards
  • TMC Customer Experience Innovation Award
  • Frost & Sullivan’s 2016 Workforce Optimization Solutions Company of the Year

Additional awards, product announcements, industry accolades and other company news is available in the Calabrio Media Center.

About Calabrio
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.

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