Customers

Calabrio has solutions installed on more than 1,000,000 desktops and 3,000+ customer locations across the globe. These are just a few of their success stories:

	AAA Western and Central New York With Calabrio Workforce Management and Quality Management, AAA Western and Central New York is able to handle any customer service issue at any time. Click here to download case study
	Consumer Products Company After installing Calabrio’s Call Recording and Quality Management software, one of America’s largest and progressive floor care manufacturers recognized a sales advantage and has been able to implement organizational changes resulting in substantial annual savings. Click here to download a case study.
	Credit Union Credit Union Saves Management Time and Keeps Performance on Track with the Help of Calabrio Workforce Optimization. Click here to download a case study.
	Ameritas Calabrio Workforce Management (WFM) helped Ameritas gain greater visibility into its daily operations and more intelligently mobilize their highly-skilled agents, which has resulted in better strategic operation of its contact centers and consistent, higher levels of customer service. Click here to download a case study.
	Belron Canada, Inc. BELRON purchased CALABRIO in 2001 and quickly achieved excellent results in terms of staffing levels and call volume forecasting (99.5% precision or +/-5 calls over 1,000). Calabrio also contributed to important time savings for BELRON in terms of schedule production, distribution and daily management. BELRON has saved over 35 hours of manual schedule creation and has achieved over 95% agent schedule adherence with Calabrio Workforce Management (WFM). Click here to download a case study.
	Getronics The Calabrio Quality Management solution enables call recording and quality management services for the Getronics clients calling into local and multiple international locations. The edge-oriented application architecture minimizes hardware and bandwidth utilization for multi-site centers, which makes it practical to deploy an effective quality management program in virtual environments. Click here to download a case study.