Strategic Partners

Calabrio customers ultimately benefit from our highly successful strategic partnerships.  Long-standing relationships, continuous engagement, and shared roadmap visibility position us to provide an intuitive and comprehensive unified communication and workforce optimization solution to contact centers.

CAL Logos 900px4-cisco Amazon Connect is a self-service, cloud-based contact center service hosted on Amazon Web Services, the world’s most comprehensive and broadly adopted cloud platform. Calabrio will make a direct integration to Amazon Connect available through the AWS Marketplace to Amazon Connect customers.
CAL Logos 900px4-cisco Calabrio and Cisco have shared a strategic relationship spanning two decades, resulting in tightly integrated product offerings designed to support a wide range of customers. Calabrio is an active member for Cisco DevNet, as well as an OEM desktop developer and the OEM partner for Cisco Unified Workforce Optimization products.
CAL Logos 900px4-avaya Calabrio has an established product technical relationship with Avaya and continues to be an active member of the Avaya DevConnect ensuring shared future growth and ongoing technology alignment.
Five9 logo Five9, a leading provider of cloud contact center software, and Calabrio are partnering to provide the modern contact center in the cloud. Five9 will resell the entire Calabrio ONE WFO suite in combination with the award-winning Five9 Virtual Contact Center (VCC) and vice versa.

Learn more about Calabrio’s partnership with Five9.

Calabrio Analytics now incorporates Interactions Curo™ Call Transcription, delivering superior speech recognition capabilities for greater analytical accuracy. The integration of Calabrio’s phonetics engine and Interactions Curo Call Transcription using Large Vocabulary Continuous Speech Recognition (LVCSR) allows companies to take full advantage of the highest quality automatic speech recognition and transcription on the market.

Learn more about the partnership between Interactions and Calabrio.

CAL Logos 900px-audiocodes Using AudioCodes SmartWORKS Plus, Calabrio is able to support an even wider variety of ACD/PBX integrations including: MS Lync, Shoretel, Avaya (DMCC, AMS, Passive) NEC Passive, Cisco Skinny, and more.
CAL Logos 900px-pcs PCS is a preferred distributor partner and represents Calabrio in all aspects of our customer interactions in Brazil. PCS is revered for its in-depth technical knowledge, has a large and well-established presence in Brazil and its platforms are approved by all the mainstream PBX manufacturers.
Customer Experience Update