The Call Center School (TCCS) is a Calabrio partner dedicated to the professional development of individuals in the call center industry. They offer a comprehensive curriculum of training programs to fit the needs of all personnel in the call center industry, including frontline staff, supervisors and team leaders, managers and directors, workforce planners, quality specialists, even industry vendors. 

They offer many categories of courses, here are some in particular that we recommend that you share with your customers: Workforce Management, Quality Assurance, Call Center Supervision. 

Most classes are offered in a classroom or webinar setting. The Call Center School website