Exony VIM Performance puts key decision support, action and evaluation capabilities into the hands of the people who can make a difference, wherever they are in an organization. VIM Performance delivers advanced reporting and analytics to business users for both agent (in-sourced, remote and/or outsourced) and self-service (IVR, email and web) resources, systems and processes. It integrates critical business information from quality management, workforce management and workforce optimization systems empowering users to make better decisions and act on them in a timely and efficient manner.

Integrates with Calabrio Compliance Recording and Quality Management and Calabrio Workforce Management for performance management.
 

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