Call Recording

Record calls reliably. Find them effortlessly. Anyone who talks to your customers may be recorded for compliance and insight.

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Quality Management

Don't leave customer satisfaction and loyalty to chance. Stay on top of quality and performance with minimal time and effort.

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Analytics

Pinpoint trends, improve customer satisfaction and validate compliance requirements to improve and grow your business.

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Workforce Management

Effortless integration, easy to learn and simple for managers and supervisors to use. There's no better solution to optimize your agent resources.

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Performance Management

Measure success beyond service levels. Discover how each interaction contributes to customer satisfaction, revenue and profitability.

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New Version Raises the Bar on Usability

In an all-new release, Calabrio ONE advances ease of use, broadens integrations and provides more capabilities to simplify customer interaction analysis for multi-channel contact centers. A significant list of enhancements includes text analytics, streamlined multi-channel capabilities, more standard third-party system integrations, advanced mobility features, and a revolutionary redesign of workforce management forecasting and scheduling – all focused on enabling contact centers to accomplish more with less effort.

Easy to use

Personalized views for each type of user – from the executive who wants to correlate contact center performance to business results, to the conscientious agent who wants to keep on top of their own performance to stay on track, to the multi-tasking supervisor who needs convenient access to everything from scheduling to customer interaction tools to the data that helps them understand where to focus coaching and training.

Quick to install

Why wait…when you can have all the benefits in a fraction of the time it takes to install other solutions? Credit that agility to a fresh software design, expert training, flexible upgrade and expansion options, and applications that are truly integrated with each other and your contact center infrastructure.

Simple to support

Calabrio’s Web-based, software-only solution is the right choice for the IT staff who insists on nothing short of the best in terms of flexibility, reliability and control.