Records calls reliably and finds them effortlessly.

Back-office operations and contact center personnel – anyone who talks to your customers may be recorded to ensure business or industry regulations are adhered to and processes are being followed.

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When flexibility, reliability and speed are essential to capturing calls, Calabrio Call Recording software makes the task of call recording, call logging, archiving and retrieving  previously recorded calls more manageable in IP-based networks. Organizations can choose to record all phone calls within the enterprise, or just for particular groups, departments or contact center teams. Advanced call query options and powerful metadata tagging lets users find call recordings quickly and easily among hundreds of thousands of logged interactions.

What makes Calabrio Call Recording Software unique?

1) Easy to use.
     - A modern Web 2.0 interface makes the product simple to deploy, learn and use.

2) Lower administrative costs.

     - Calabrio’s synchronization with the ACD automates the basic task of adding, moving and deleting users.

3) Lower infrastructure costs.

     - Minimize server software fees; utilize existing database resources and storage.

4) Lower time to resolution.

     - Call Recording verification provides peace of mind in critical applications.

5) Lower total cost of ownership.

     - Flexible architecture, storage and pricing options make it easy to reach company goals.

6) Support you can count on.

     - The highly responsive Calabrio support team receives consistently high marks for customer satisfaction.

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Calabrio Call Recording  offers more call recording architecture options than anyone.  Our call recording system captures services ranging from desktop, server, network call recording and more. You choose the method that best fits your needs. To find out more contact us here.

A Calabrio ONE application – the first contact center suite built in a Web 2.0 framework.

Calabrio ONE redefines workforce optimization, allowing contact centers to personalize and optimize the desktop and toolsets for each user. Contact center workers are more efficient and effective. Customers are better served.