Modern, friendly contact center technology
A full-scale contact center WFO solution combining Call Recording, Quality Management, Workforce Management and Analytics within the same human friendly interface.
Find out what makes Calabrio’s approach to contact center Workforce Optimization unique in the market place.
Looking to understand the true voice-of-the-customer? Enter Calabrio Analytics. Analyze 100% of your conversations, whether calls, emails, chats, social posts, to drive actionable results for your larger organization.
Find out how Calabrio’s Quality Management allows you to review and assess the performance of individual agents and teams – with minimal time and effort.
Empowered agents = better performance and increased loyalty. It’s all about having the right people, in the right place at the right time within a transparent human friendly interface.
Calabrio Call Recording is an enterprise recording solution that allows you to prove adherence to regulations, clear up transaction disputes, and defend the interest of the business while still upholding excellence in customer service.
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