Performance Management can help improve your business’s bottom-line.

Performance Management is a business transforming practice embraced by strategic-minded contact centers that measures success not merely on service levels, but rather how each interaction contributes to overall company goals.

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Choose the tools that best fit your needs.

Customizable performance management dashboards provide insight to contact center performance levels. Seamlessly integrate elements from multiple sources into the Calabrio ONE dashboard to provide insight into key metrics and overall performance.

What makes our approach to Performance Management unique?

Calabrio ONE products provide multiple levels of performance management to meet each customer’s unique business needs.
  • Real-time alerts
  • Quality Management Reports (quality scores, comparisons and trends)
  • Workforce Management Reports (adherence, conformance and dozens of KPIs)
  • Integrated Workforce Optimization Dashboards (agent and team scorecards)
  • Integration with customer surveys and other analytics tools

To further extend these capabilities, we’ve partnered with the following leading vendors to offer our customers the best fits for their needs.

Aceyus RealDash and CDR Vault

Aceyus enables customers to have instant access to both real-time and historical data metrics in a single, easy-to-use interface. They provide a wide range of consulting services that allow customers to utilize the full functionality and wealth of information available in today’s contact center environment.

Exony VIM Performance

Exony VIM Performance puts key decision support, action and evaluation capabilities into the hands of the people who can make a difference. The integrated platform delivers advanced reporting and analytics to business users.

Cisco Unified Intelligence Suite

With Cisco Unified Intelligence Suite, customers can report on the details of every contact across all channels from a single interface. The suite, built in a Web 2.0 framework, allows customers to extend the boundaries of traditional contact center reporting to an information portal where data can be easily integrated and shared throughout the organization.

For more information about Calabrio’s performance management software contact us here.

A Calabrio ONE application – the first contact center suite built in a Web 2.0 framework.

Calabrio ONE redefines workforce optimization, allowing contact centers to personalize and optimize the desktop and toolsets for each user. Contact center workers are more efficient and effective. Customers are better served.