Webinar: Creating an Intelligent Contact Center for Competitive Advantage

Contact centers, often a customer’s main point of contact with your company, are key to ensuring that customers have a positive experience. That’s why adding intelligence to your contact center can help you turn an average contact center into an exceptional one.

In this webinar-on-demand from Smart Customer Service, Calabrio’s Director of Innovation, Brad Snedeker, shares how contact center analytics can help you:

  • Improve customer experiences
  • Streamline the customer journeys
  • Maximize agent experience and effectiveness

Watch now to learn specific strategies that will help you generate more positive customer experiences by adding intelligence to your contact center.

Brad Snedeker

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Customer Experience Update