As companies face increasing competitive pressures, they are beginning to understand the need to take an integrated approach to customer analytics.
However, 47% of organizations are not satisfied with the process they currently use for contact center analytics.
Join us as Richard Snow, VP and head of the Customer and Contact Center Research practice at Ventana Research, details the findings from the Contact Center Analytics Benchmark Research, and Brad Snedeker, Director of Innovation at Calabrio, shares insights on building a business case for a comprehensive customer analytics solution.
In this webcast, learn how to:
- Leverage the emerging trends that are revolutionizing the contact center industry
- Take your customer engagement strategy to the next level with the latest technology
- Plan for the future of customer experience to ensure top-line growth for your organization
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