Industry analyst Paul Stockford has named 2016 the year of the technology refresh. Replacing cumbersome technology is the number one concern for contact centers. Whether you’re migrating to the Cloud or modernizing your contact center, this webinar will give you practical advice on planning and executing a new WFO deployment that will help you support brand health and tie customer engagement to your corporate strategy.
Join Calabrio and Saddletree Research to learn how to:
- Create unprecedented operational efficiencies
- Uncover the hidden opportunities within your contact center
- Promote change at all levels of your organization to drive top-line growth
- Ensure a smooth migration for your contact center technology
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