In today’s increasingly competitive landscape, customer service has become a key point of competitive differentiation – essential to brand and customer loyalty. As consumer behavior shifts away from the phone to digital options, savvy retailers are working to streamline the customer journey across all channels.
In this roundtable webinar, Calabrio and Infinite Green lead a discussion about the business value created by designing and executing quality omni-channel interactions.
Complete the form at the right to learn:
- How to create seamless omni-channel experiences across your customer touchpoints and devices
- How to measure the business value driven from quality interactions
- The importance of tying the retail brand to the contact center agent and creating emotional connections
- How managing a voice of the customer program can deliver on the promised value
- The role technology plays in bringing these experiences to life
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