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- Calabrio Analytics
- Calabrio Workforce Management
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- Ameritas Life
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- Unlocking The Contact Center’s Hidden Asset: How Multichannel Analytics Can Translate the Voice of the Customer into Business Intelligence
- Gartner Newsletter 2013, Including the Magic Quadrant for Contact Center Workforce Optimization
- Are You Ready for 2020?
- Contact Center Workforce Management Report 2012
- Building a Business Case for Your Next-Generation QA Solution
- Workforce Management Doesn't Have to be So Hard
- The Time is Now: Workforce Optimization Becomes Reality for the Small-to-Medium Sized Contact Center
- Speech Analytics: Best Practices for Analytics-Enabled Quality Assurance
- Making WFM Work: Best Practices and ROI Model
- Can Your Contact Center Keep Up with the Changes?
- Three Tips for Measuring Voice in the Sea of Big Data
- Innovating in the Contact Center: Why Settle for Good When You Can Be Better?
- Words for the Ys: Leveraging Generation Strengths in the Contact Center
- Simplexity: Break Customer Service Out of Chaos and Move Forward
- How Speech Analytics Helps You Take Charge of Compliance and Liability
- The US Contact Center Decision-Makers' Guide 2013
- Workforce Management: Third Generation Comes of Age
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