How Calabrio Works with Amazon Connect to Build an Intelligent, Omnichannel Contact Center in the Cloud [VIDEO]

Calabrio ONE’s seamless integration with Amazon Connect allows you to deliver a higher quality, more consistent customer experience across every channel and leverage the voice of your customer to uncover insights that drive value across the business. Watch this video to learn how we’re working with Amazon Connect to provide powerful customer intelligence for your cloud-based contact […]

Watch: Are You Afraid of the Cloud?

Are You Afraid of the Cloud? As cloud adoption rapidly accelerates, contact centers are considering making the jump from on premise to the Cloud to increase their workforce optimization suite (WFO) capabilities. Watch the webinar on demand to learn more about the security, functionality and accessibility of migrating your contact center to the cloud.   [...]

Download: The Inner Circle Guide to Cloud-Based Contact Center Solutions

The Inner Circle Guide to Cloud-Based Contact Center Solutions Report by ContactBabel The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions. The Guides aim to give a detailed and definitive view of the reality of the implementing and using these technologies, an appraisal of the vendors and products available [...]

Calabrio ONE Cloud Advantage

With Calabrio ONE Cloud, we have taken the freedom and flexibility that come with our solutions to the next level. Learn more about the Calabrio ONE Cloud advantage.

The Future of WFO in the Cloud is NOW

Contact centers need workforce optimization solutions such as recording, quality assurance (QA), workforce management (WFM) and speech analytics (SA) to optimize and engage their agents and to capture customer insights. For years, companies purchased these solutions, typically one at a time, and implemented them on-premise, as this was the only option. Often, by the time […]