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Nearly 60% of contact centers are using cloud technology. Another 17% will start this year. Find out why you should join them.

The emergence of contact center-as-a-service (CCaaS) platforms is changing the very core of how contact centers operate. These robust, cloud-based solutions are easily deployed, scalable, and [...]

It has been a great week at Enterprise Connect and one thing is clear—the contact center is primed and eager to make the move to the cloud. We’re seeing the demand for Contact Center as a Service [...]

In the last few years, we’ve seen companies—old and new, large and small— across every major industry fundamentally shifting the way they do business to be laser-focused on the customer. They [...]

A new Intel survey shows that more businesses are seeing the security advantages of the cloud—and rapidly shifting sensitive data and business-critical functions to cloud-based solutions. Intel [...]

It’s no secret. Great customer experiences lead to customer loyalty and higher revenue. But those great experiences don’t happen over night or at the flip of a switch. The right technology needs [...]

With 2016 behind us, we’re wondering what we can glean from the flurry of predictions, prophecies and prognostications for 2017. Here are three key trends to watch: 1. CMOs will spend more on [...]

For contact centers, 2016 was the year of the cloud. It was the year when the cloud-based contact center infrastructure market hit its stride on a worldwide basis. Acceptance and adoption of [...]